I travelled to Dubai from Manchester in June 2014. It was overnight flight EK20. Whilst no issues with the flight itself, when disembarking the aircraft I noticed a sticky red substance had marked my trousers where I had been sitting. When leaving my seat I noticed a large patch of the substance between two seats (a previous dessert perhaps?).
I mentioned this to the cabin staff when leaving the aircraft. I was informed to report the issue to the Emirates Customer Affairs desk & they would provide me with a docket for dry cleaning. As it was the end of their shift they seemed reluctant to deal with my situation.
Upon finding the desk unattended & having a transfer waiting I left the airport & wrote an email instead. I received a reply a couple of days later, informing me they had noted my comments & passed on the information.
I subsequently replied advising I expected a reimbursement for the dry cleaning costs to be incurred.
This was again met with a very polite response & they advised if I sent them a scanned copy of a receipt they would reimburse the costs as a 'gesture of goodwill'.
Upon returning home I emailed a receipt as they had requested. This was acknowledged & I thought that would be the end of it.
A couple of days later I received another email stating 'after review' would I accept a credit of 1000 skyward miles instead. As I am not planning to fly with Emirates anytime soon I politely declined, however did accept their original offer for the dry cleaning.
After that I was advised due to the transfer charges for the reimbursement (i would have to pay), I was told in no uncertain terms this was the end of my complaint & I was given a deadline to accept the skywards miles offer or nothing.
They denied ever receiving a receipt (even though I have a email copy of their acknowledgement).
I am most disillusioned with the so called 'customer affairs' as all they do as stated in previous forum posts is tell you how good they are, however in reality lie & do nothing.
Please be vary wary of Emirates should you ever have cause to make a legitimate complaint.