We now call them Air Chance!
In Paris, because of the large number needing assistance, I could not accompany my husband but was told he would meet me at our gate.
We had 2 hours between flights - all booked with AF.
My husband was left for 4 hours in the holding area - no lunch, nothing to drink!
When he didn't get to the gate, I was told he was booked on the next flight and that I should go ahead.(I was already boarded when told this!)
Bottom line - he was 7 hours late arriving at our river cruise ship!
Also they had taken my luggage and not his off the flight!!!!!
Will never fly AF again - disorganized and terrible customer service!