To whom so ever it may concern.
I feel cheated by airasia and airasia is misusing my Money. Recommendation here not to take AIRASIA for any of trip,
I did this booking on May 19, Y4UNJR for Bangkok. I cancelled this booking in the first week of June because of on going condition (Curfrew) in Bangkok that time.
1. I insisted to send the money back in my credit card. that was NOT done as per SO CALLED AIR ASIA POLICY.Had been given credit of 339 SGD in my air asia account 7840053045 for my flight booking.
2. Today I want to do the booking for the month of Sep using this amount but another AIR ASIA POLICY is that I can not do Flight+HOTEL booking using this amount. I can do only flight booking with this amount. WHY AIR ASIA FORGETTING “THIS IS MY MONEY”.
3. Call center executive told me to do flight booking using this amount, Bangkok return flight will cost approx 200 SGD max , what will I do with remaining 139SGD? I can not do hotel booking either.
4. If I am doing separate booking that will cost me more. And not even that I can not use this 139SGD for that.
5. CALL Center executive even suggested to wait till fares go up and use this amount then and end up paying MORE , WHAT a Disgusting suggesting and to make customer fool
6. Air ASIA can not do refund for the remaining balance amount of 139SGD to my account as per their policy and cant use the amount for hotel booking
7. I have not received my hotel booking cancellation amount till now in my credit card.
This is clear case of CHEATING BY AIR ASIA and Playing with customer money.
These are the behaviors just to ensure I will not travel by air asia in future and same applies to my near and dear and collegues..