I’m having a bit of a nightmare with Opodo at the moment and was wondering if you would be kind enough to help me. I booked flights with them a couple of days ago to New Zealand from the UK. It said it was with KLM airlines. After booking and paying it turned out most of the route was with Malaysia airlines and I decided I could not fly with them. I emailed them the same day I booked and said I wished to cancel my flights where do I stand. They emailed me back and in 3 separate emails confirmed the amount I would get back (from the taxes) would be 636.15. Then however, 10 minutes after cancelling, was told it would be £200 I would get as a refund. I said no sorry you emailed me 3 times detailing the amount as £636.15. The advisor went away and checked and confirmed that they would honour their quote and pay me back £636.15. I requested another confirmation of that amount in an email, she said she would email right away. When the email arrived it was clearly very carefully worded to not detail the exact amount.
I emailed 5 times and have called twice to request a proper email and everyone is being very shady about it and saying tat I will have to wait 12 weeks and although they can confirm verbally I will receive £636.15, nobody is willing to put that in writing. I am now waiting for a supervisor to call me back. Please tell me where do I stand with this? It’s four years worth of savings to go see my sister and now I have no spending money for the time I’m there this has been horrible. I wouldn’t have even booked that ticket if the website hadn’t kept crashing.
Thanks for your help,