I was booked onto a budget airline flight last month that was cancelled an hour before take off.
The next available flight home was in 72h, which we couldn't wait for for various reasons - plus the airline was not providing food or accommodation - so we went ahead and booked on an alternative provider for much more than we paid for the original flights for the next morning and a hotel at the airport.
So, we've heard from the airline that apparently it was due to bad weather at the arrival airport earlier that day that meant that the airplane was delayed taking off and hence wasn't ready for us 12 hours later. I know that bad weather comes under the "unforeseen circumstances" that would mean we wouldn't be able to claim compensation, but how long before the scheduled flight time is it reasonable for us to expect that bad weather can still be a valid excuse? In the 12 hours when it was obvious that the plane wouldn't be available, should the airline have made attempts to find an alternative plane? In which case, would we have a valid claim?
Thanks for any help/advice/experience you can provide