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Airline ticket refund

Norwich, United...
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Airline ticket refund

Young lad was booked to fly from Norwich to Hamburg via Schipol on this mornings 6-15 flight, had problems getting there so was late booking in, the desk phoned the plane who refused to take him although they had room but he was then told he could not use that ticket on the next flight, he would lose the £400 he had paid and would have to buy another ticket, he had no money so home he had to go. Can this ruling by KLM be correct please?

Liverpool, UK
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20,727 posts
36 reviews
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1. Re: Airline ticket refund

"Can this ruling by KLM be correct please?" - Yes, every airline has deadlines for completing check in, being at the gate for boarding. Fail to meet the deadline and you are simply a no show and lose the ticket.

I'm afraid he simply didn't give himself enough time - an expensive lesson learned.

Salisbury, United...
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9,006 posts
140 reviews
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2. Re: Airline ticket refund

Absolutely correct, a 'no show' so your ticket I s cancelled and you loose the whole ticket. This happens with all airlines.

There might well be a spare seat but all airlines have to complete mandatory paperwork and this has to be completed before departure. This is the reason the flight has not pushed back but no more passengers can not be accepted.

An expensive lesson to learn, get up earlier and leave more time!

Edinburgh, United...
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3,451 posts
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3. Re: Airline ticket refund

When they called to see if he could be accepted it was not about whether there was room, it was about whether the captain would be prepared to delay the flight - the consequences would be that the paperwork would all need to be redone, take off slot potentially missed (which could mean a considerable delay on the flight) If the dispatcher/captain is not prepared to accept then there is nothing that can be done. All airlines aim for an ontime departure hence having checking and boarding deadlines.

Some airlines may let you onto the next available flight but KLM does not appear to be one of them

He may be able to reclaim some of the taxes from the unused ticket. If he had left sufficient time and there was an issue caused by public transport / motorway accident, he may be able to claim on his travel insurance (assuming he had this in place)

Melbourne, Australia
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for Sydney, Bargain Travel, Food and Travel
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4. Re: Airline ticket refund

100% correct ruling.

It is most certainly a lesson learned, and even if the delay was caused by matters beyond his control, it has absolutely nothing to do with the airline. Allowing time as suggested, doesn't mean the time to get from point A to point B, it's also allowing time to account for the unexpected.

East Sussex, United...
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5,468 posts
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5. Re: Airline ticket refund

Ouch. An expensive way to learn the lesson it is always preferable to arrive at the airport an hour early, rather than say, 5 minutes late.

Edited: 13 August 2014, 23:15
California
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4,668 posts
43 reviews
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6. Re: Airline ticket refund

All airlines have this rule not only KLM. It's not their fault the passenger was late.

7. Re: Airline ticket refund

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