Hi, I'm an Indian citizen and have booked an Air Asia flight from Bangalore to Manila (Philippines). Both ways, I have stop-overs in Kuala Lumpur (of 5-and-a-half-hours and 9-and-a-half hours respectively). My flights both arrive and leave from KLIA2, so I won't need to exit the airport at all.
I had read on the Air Asia website that for stop-overs exceeding six hours, a Malaysian visa is required so I called Air Asia customer care to confirm, and was informed that since I'm a Fly-Thru passenger, I do NOT require a Malaysian visa, and will NOT need to go through immigration at Kuala Lumpur.
But here's where it gets confusing: the Malaysian Embassy customer care tells me that even if I'm flying Air Asia and am a fly thru passenger, I DO require a Malaysian visa. I was under the impression that passengers of both Malaysian Airlines and Air Asia do not require visas for connecting flights. (I have a friend who travelled with Malaysian Airlines last year, and he spent 5 hours in Kuala Lumpur International Airport WITHOUT a visa!) But the Embassy customer care executive told me that as per his information, anybody who spends time at the airport on the way from India to the Philippines (regardless of the airline) requires a Malaysian visa.
Air Asia customer care insists that the Malaysian Embassy is mistaken about this, and I am now tremendously confused. Obviously, either the airlines or the embassy has given me wrong information.
Does anyone know if I need a Malaysian visa? I'd really appreciate any replies.