i booked a trip via explore trip.com (because it was cheaper then anyone else) that involved a transfer from Istanbul back to nye on Delta. Delta has stopped flying IST - JFK and has offered an alternate flight that would be impossible for me to catch do to a prior flight on the same PNR.
Delta says its something explore trip has to change. explore trip never picks up the phone. I emailed them on May 8th and have been waiting for them to get back to me once another alternate is offered.
I'm pretty sure this can all happen instantly but I'm not sure what they are waiting for.
A quick search shows that my customer service experience is the same as many other people.
Anyone else ever receive a resolution for any problems?