Beautiful ship and plenty to do, but if customer service attiude is important to you, don't take this cruise line. In additon to feeling like we were being nickel and dimed for everything on board, when we did express concern to concierge desk they clearly had no authority or empowerment to help. A friend was frustrated because the desk couldn't find a $50 dollar email coupon she had submitted and was only told it might take days to resolve,if ever. They should have offered her another coupin on the spot. Instead they sent her some chocolates! Norwegan should take a page out of great customer service brands,like nordstrom, and empower staff to address issues on the spot, especially for the price they charge, if they want repeat customers.