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Thomson Celebration Itinary Change

Manchester
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58 posts
88 reviews
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Thomson Celebration Itinary Change

Nice of Thomsons to change there Crimean cruise itinary, without informing passengers. We only contacted them last week and was only told they were monatring the situation. We are now going to Romania.

Runcorn
4 posts
2 reviews
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1. Re: Thomson Celebration Itinary Change

Yes we going on that cruise and still waiting for thomson to email or phone.

Manchester
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58 posts
88 reviews
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2. Re: Thomson Celebration Itinary Change

Sorry Bulgaria. Got me so annoyed already going to Romania.

Arroyo de la Miel...
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3,763 posts
219 reviews
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3. Re: Thomson Celebration Itinary Change

Sorry to hear this, it's happened to us before (different cruise line), even when on the cruise a port has changed. I know it doesn't seem far and understand your annoyance.

One cruise we booked, we were informed a few ports were being changed, but we managed to move to a new cruise completely, so although disappointed were happy with new one chosen.

Have Thomson given you good reason for the change? Could you choose an alternate cruise?

Manchester
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58 posts
88 reviews
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4. Re: Thomson Celebration Itinary Change

Not that we want to change the cruise, the point is with all the trouble in Crimea and we contacted them for information on what was happening with the itinary we were told only last week they did not know what was happening. Then found on there website they have change the cruise name as well.

Arroyo de la Miel...
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3,763 posts
219 reviews
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5. Re: Thomson Celebration Itinary Change

You would think they would be better prepared, or more knowledgable.

Hope you have a great cruise! Is it your first one, or are you a seasoned traveller?

Manchester
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58 posts
88 reviews
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6. Re: Thomson Celebration Itinary Change

Thanks, 3rd cruise, have to wait till August, but a week in Tenerife this month will help.

wirral
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18,927 posts
108 reviews
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7. Re: Thomson Celebration Itinary Change

With the exception of weather/mechanical considerations itineraries are changed out of safety/security concerns for passengers and the ship.Eg cruise port stops in Egypt (for Cairo) and Tunisia recently.

Belper
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8 posts
11 reviews
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8. Re: Thomson Celebration Itinary Change

We're going on that cruise too,I have contacted Thompson about finding out the change from website and their reply was we would get a letter in a couple of weeks with new itinerary,obviously email doesn't happen unless they are trying to sell you extras

Farnham, United...
1 post
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9. Re: Thomson Celebration Itinary Change

Agree with previous comments. Just tried to call Thomson for refund as cruise no longer Crimean Experience as advertised - and the very reason for us going. Poor girl on phone could only read from a script and say a letter is in the post. Realise this isn't anyone's fault but they are quick enough to take money and then don't care that you are not going where you want to.Our first - and last experience of this company.

Belper
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8 posts
11 reviews
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10. Re: Thomson Celebration Itinary Change

We are still waiting for our letter obviously not a priority once they have your money