We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JAL experiences

London, United...
Level Contributor
419 posts
3 reviews
Save Topic
JAL experiences

I have a 12 hour economy flight to Tokyo from London coming up with JAP who are a new airline for me. Would be interested to hear other peple's experiences of them, as 12 hours is a very long time to spend in one seat!

Destination Expert
for Bangkok, Air Travel, Thailand
Level Contributor
15,458 posts
71 reviews
Save Reply
1. Re: JAL experiences


I've flown both JL and NH many times on regional medium-haul as well as trans-pacific long-haul services and have excellent flights..

The food for the most part is good and served in fairly sized portions.. Beverage selection is wide and complimentary. Most of JL's fleet is now AVOD equipped (this is not fleet-wide) and there's more to watch/listen/play than you'll have flying time..

Service on the ground- by JL staff, as well as cabin staff is typically Japanese-- unfailingly courteous and prompt.

The seats in JL's regular economy class (to differentiate between regular economy and PE) are decent-- but not the most spacious I've ever seen in an Economy product.. However, to be fair, I my opinion, there's not much *overall* difference in the economy seating..

You can read other opinions and experiences of JL's services and ratings of other areas of service here on the SkyTrax rating website..


Travel Safe,

Arcadia, California
Level Contributor
2,627 posts
63 reviews
Save Reply
2. Re: JAL experiences

I would also recommend you to read airliners.net in addition to GOPBI's recommendation of Skytrax at airlinequality.com. There are many reports of JAL on the Trip reports forum which I find informative and useful.

Here's some that I have read:



Hong Kong, China
Destination Expert
for Hong Kong, Osaka
Level Contributor
49,789 posts
130 reviews
Save Reply
3. Re: JAL experiences

JL and NH are basically quite similar in my opinion. In terms of space, they are also very similar to most other airlines in economy class. I supposed they don't call it "cattle class" for no reason. It's in business class and first class that the products differentiate.

In economy though, look for audio-video on demand (AVOD) entertainment. These may make a big difference over long-haul flights.

Level Contributor
8 posts
8 reviews
Save Reply
4. Re: JAL experiences

Not sure if you have already travelled, if you have not then I would recommend the Premium Economy - not sure how much more this is than regular economy.

Also, something to consider is how tall and large you are...most Asians are extremely petite so the seats in Economy are okay.

JAL service is excellent. The aircraft are extremely clean, also in between meals they have snacks in the galley area. Unlike U.S. carriers alcoholic beverages and entertainment is free including the head-sets. JAL staff both in the air and on the ground as someone mentioned earlier are extremely courteous.

I will be curious to hear your opinion of their service after you have flown them.

Have a great trip.

Level Contributor
10 posts
83 reviews
Save Reply
5. Re: JAL experiences

JAL is okay up to a point.

Not all their aircraft is new. Some are not so new (especially if you fly their Jspsn-Australia flights, but fortunately, you are not).

For meals, I found their meals (even in Business class) is lukewarm, not hot. I did not get any food poisoning from eating it but food hygiene specialists in the UK may not approve of such low temperatures in serving food! If you like your food "tasty", avoid their Japanese meals. For most Western palates, Japanese food looks good but it can be a bit bland.

Some passengers have complained the cabin attendants seem to give more attention to Japanese passengers but I did not find this to be so.

For more comments about airlines including JAL, go to http://www.airlinequality.com

Hong Kong, China
Destination Expert
for Hong Kong, Osaka
Level Contributor
49,789 posts
130 reviews
Save Reply
6. Re: JAL experiences

For those of you who fly business class, note that not all of JAL's international fleet have the good new shell seats. Earlier this year using an award ticket, I sat in one of their old J seats from HKG-HND and the neck position was incredibly uncomfortable. The domestic portion from HND-CTS was in economy (no first class offered) and it was like most economy product. The plane's interior felt new and the service was excellent. On the way back, I fly direct CTS-HKG on Cathay, and they upgrade me from J to an F seat even though the flight didn't offer actual F service. It was nice nevertheless.

Sunny Queensland...
Level Contributor
2,366 posts
62 reviews
Save Reply
7. Re: JAL experiences

From London your JAL plane will almost certainly have their Mark2 shell seat.The old version was introduced nearly 7 years ago.

The uncomfortable J seats people talk about are on their regional routes which unfortunately does include Australia-but then this is no different to Cathay whose regional fleet also doesnt have lay flat seats.

For you however it is not relevant as flying economy.However the most likely plane on the London sector will be a new 777 so have new seating and personal video screen.See here-


I like the JAL service.Some think it is overdone and the FAs are robot like.Not me.As well there will be a designated English speaking FA in each cabin.Earlier this year when we flew JAL LHR-NRT it was a pommie who despite that was great-even got some of the first class wines for me to taste-we were in J.


8. Re: JAL experiences

-:- Message from TripAdvisor staff -:-

This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 14 March 2010, 06:16