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Trip Advisor Support

Galena, IL.
Level Contributor
150 posts
27 reviews
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Trip Advisor Support

Why is it almost impossible to get Trip Advisor help.

There is no e-mail address or phone number that is easy to locate. If a business has a question and needs help and support it is almost impossible.

Is Trip Advisor ignoring small business owners requests for help or advice because it is not convenient?

Torremolinos, Spain
Level Contributor
13,990 posts
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1. Re: Trip Advisor Support

Hey there

If you post your question in the "support forum" here: tripadvisor.co.uk/ShowForum-g1-i12105-TripAd… you may get the help you need.

Alternatively you can try the "help center" here: http://www.tripadvisor.co.uk/help where as a business you should find the contact details regarding your query.

You do of course also have the special "owner section" within the Help Center here: http://www.tripadvisor.co.uk/help/owners#c0

Hopefully that should assist you.

CB

Galena, IL.
Level Contributor
150 posts
27 reviews
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2. Re: Trip Advisor Support

Thank you for your input but unfortunately none of those links are helpful in just answering a simple question. They do not make it easy to contact them with a simple question. I would think that a large organization like this would take into consideration customer support, satisfaction and convenience.

Their customer service really does need to be adressed. They may be internet genius' but lack some basic common sense in the real world.

Torremolinos, Spain
Level Contributor
13,990 posts
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3. Re: Trip Advisor Support

I see you have asked the question in the Support Forum where you have now received a response from a member of TA.

That should hopefully explain things to you.

The Help Center usually provides everything that you can need, but if not then there are plenty of "contact us" email links which you can use.

But according to TA they have never received an email from you which is why you may not be getting the response you need.

CB

West Grey, Ontario
Destination Expert
for Toronto
Level Contributor
71,690 posts
87 reviews
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4. Re: Trip Advisor Support

Hi cloran;

There are many “Contact Us” and “E-Mail Us” links available through the Help Centre. There is a link to the Help Centre at the bottom of each page.

1. Find a topic in the Help Centre that is similar to your concern and open it.

2. On that Help Centre page there will be a “Contact Us” or “E-Mail Us” link in blue text that you can click on.

3. A text box will open that you can use to send TA staff an email.

As an accommodation owner, the quickest / best way to contact TripAdvisor staff is from your owner's page.

Best Regards

5. Re: Trip Advisor Support

-:- Message from TripAdvisor staff -:-

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Removed on: 29 March 2010, 06:18