I really believe it would enhance the whole TA set-up if we could have a
small inset at the top of our page, just a few lines, not a lot of
space, so we could, in a nutshell, state our philosophy/goal/mission
etc. It would be proactive rather than reactive and would eliminate the
need to keep repeating stuff in response to reviewers. Also, as it
would be at the top of the page all the time it would be seen by anyone
logging on to our page rather than disappearing when new reviews push
the older ones onto another page as is the case with management reviews.
I really think that a brief statement by us would be helpful for people
checking out our restaurant so they would know very quickly if we are
the restaurant to satisfy their needs. The reviews by customers are
often very specific to dishes they have eaten, and are not the
equivalent of professional food critic reviews which give a more
comprehensive picture of a restaurant. Please give this serious
consideration and try to put yourself in the shoes of restaurant owners.
It would be very helpful to us to be able to outline briefly what our
focus is, and also from the point of view of a restaurant customer
(which I also am from time to time) I would find it very helpful,
instead of having to come into a restaurant and find that it is not what
I expected or was looking for. Reviewers comments can be very
egocentric and motivated by factors other than a desire to present a
balanced, objective review of a restaurant. We are like the "dog" that
a disgruntled owner kicks after a bad day at the office/in traffic/from
a nagging wife and pestering children on holiday etc etc etc. We are
often at the receiving end for negative treatement as substitutes for
the real targets of their ire.
We are an integral part of your set-up now and valuable in attracting
viewers to Trip Advisor who are looking for a good restaurant to eat in,
and subsequently will use Trip Advisor in looking also for a hotel.
Remember, we are not voluntarily on Trip Advisor, and although I
personally think it is helpful in general for us to be on TA, we do draw
our share of malevolent reviews from competitors and just plain
unpleasant unhappy-with-life people who crave their fifteen minutes of
fame. As a result, it is practically impossible for us ever to rise
about a rating of satisfaction higher than 82%. We are by far the
busiest restaurant in Santa Ponsa, the longest running, and considering
the huge turnover, the best bet for a satisfactory eating out
experience. Yes, we get more negative reviews that the small places who
serve a very small number of customers compared to us, and who therefore
have more time for PR and chatting to customers. We have people waiting
on the steps into our restaurant and the this is the highest accolade a
restaurant can get.
So please consider what I am requesting and give us that little space.
It would save me having to explain about our goal each time we get a
negative review and would therefore use less of TA space. It would be
very helpful for prospective customers.
I am a constructive member of TA, intelligently engaged with you and
sharing your goals to a large degree. Looking after members like me can
only be positive for TA.