I have recently booked a trip to Dubai and obviously used Tripadvisor to help me decide on where to stay. Since then I have followed the hotel I am staying in and read all the new reviews as they come in. This has made me realise how unfair the system can be for hotels.
The hotel was listed as second best in Dubai (of over 400) with over 1,200 5 star reviews and only about 10, 1 star reviews. The hotel ahead of it has no where near as many 5 star reviews. Recently the hotel we have booked moved down to 3rd because of a couple of 1 star reviews (although the hotel now ahead only has 10% of the 5 star reviews!), which flagged a couple of issues.
Firstly, I can't understand how people would give a 1 star review to a hotel with 1,200+ 5 start reviews for this 5 star plus resort. Could this be a competitor with a false review? How is this checked? Secondly, another 1 star review was from someone who hadn't even stayed there!? Again it seems totally unfair.
I'm not bothered myself as you take the 1 star reviews in context with the incredible amount of amazing reviews, but I feel for the hotels involved. So is anything done to monitor these overly harsh 1 star reviews that just don't add up. And the weighting system for the position of the hotel doesn't seem right?