Dear Trip advisor,
It was a great job by this site in promoting the hotels world wide.
BUT let me ask you a few doubts.
1. Guests who know about trip advisor are demanding and bargaining telling that they will put negative post if they are not given complimentaries.
For eg : 1 A guest stayed in my hotel asked to write off their restaurant bill or else they will put negative feed back on trip advisor and he did so as we refused to do so.
2. Guests are giving false reviews and so I request you to kindly hear the management version of story before publishing reviews.
Thanks and regards