I recently returned from New Zealand as can be seen from my reviews. I wanted to review one luxury ecolodge /B&B which is unlisted. I filed a request for listing and had the response "property doesn't meet our guidelines". So I contacted the owner who tells me he is frustrated because you won't list his property as it only has one bedroom. I see from your guidelines that B&Bs with only one room may be listed. It seems that you must reject requests by some automated process, as the rejection of this property that is luxurious with a very helpful host on site, and a comprehensive website, and various awards by authorities in New Zealand cannot have been reviewed by an assessor.
I have searched your website without success for a means of sending a free text email to the "company" or staff but I keep getting re-directed to a page with a series of proformas, none of which applies to what I want to say. I appreciate that with a large volume of emails you need to channel communications appropriately but I have resorted to using this forum as I can't find a simple " contact us for any other concern" system. I think that such a communication channel might help transparency. If you get swamped after a trial period, go back to being difficult to communicate with. If you really want the views of site users why make it difficult?
Perhaps I missed the correct link or button, but I have tried.