We have seen several negative reviews published that violated guidelines and had to be removed. Why aren't guidlines enforced BEFORE publication? Why do business owners have the burden of pointing out guideline violations, sometimes more than once per review? There is a shoot first, ask questions later approach on Tripadvisor. While the guideline violating review is posted, the reputation of the business suffers. To make this site better, you need to make sure ALL REVIEWS and management responses meet guidlines, not just management responses.
A great example is the latest a review of our business by someone who has had NO CONTACT with us other than what he/she read on Tripadvisor. How can a review based on a review even get published. How can they rate our hotel? It is absurd. Again, TripAdvisor should do a better job of keeping such postings off and not leaving it to business owners to point out why they should never have been published. This way travelers and business owners could trust Tripadvisor more.