Well, can I ask if Cancelon is still a Trip Advisor "partner" ? .. it appears that they are a trader of unused hotel reservations not a true booking agency as such. My booking for Rarotonga doesn't exist .. despite numerous "final confirmation" emails from Cancelon.. Resort says that since speaking to me they've had several people turn up expecting a reservation and to be sadly disappointed. Not to mention out of pocket!! Very very disappointing. (And yes I got caught out trusting Trip Advisor and not doing my own research ... novice error. Will research comments on Trip Advisor but will contact hotels direct in future to do my own bookings).