I noticed that a few days ago, "I" apparently posted a review of a restaurant in Florence, Italy, that I've never been to. The review was posted from a mobile device; I do not bother to use my TA account on a mobile device.
The review was written in poor English and clearly looked like a hack job. To answer the rote response that seems to get posed anytime someone reports a hack: No, I did not leave my computer unattended, nor do I use it in public places, and I change my password regularly. I also work in cybersecurity, so I am quite aware that ANY web-based account that is accessible with an email address (such TA's account login system) can typically be hacked by most junior high-level hackers if the security of the website is lax.
Has anyone had any luck getting an actual response from TA Support on these types of account hacks? I find this hack to be quite annoying as I am careful about how I access TA. It seems to me they may have a very weak security system, as I've noticed that I'm not the only one mentioning TA account hacking.
Any thoughts on this are appreciated. I'd hate to delete my TA account because of weak security on their end.
Oh, and btw - forcing a user to contact the Help Center to remove a review is a very drawn out process. I'm guessing this policy is in place to keep as many reviews as possible on the site. However, it forces those of us who discover hacked accounts and fake reviews to jump through even more hoops to report fraud.
It needs to be easier to remove one's review from the TA site if you truly care about being customer friendly.Edited: 16 October 2017, 20:43