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Review in wrong location

Auckland Central...
Level Contributor
13 posts
87 reviews
Review in wrong location

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Hi there. This is the consistent response I get when I try to update the address for Kawhia Camping Ground to Kawhia Beachside S-Cape Holiday Park, 225 Pouewe Street, Kawhia 3889, New Zealand. Please can you sort out. Thanks.

5 replies to this topic
Vancouver, Canada
Destination Expert
for Vancouver
Level Contributor
67,556 posts
65 reviews
1. Re: Review in wrong location

Not sure how trying to change the address in a listing is the same as a review being in the wrong location (the title of your post.) They are going to be two separate things.

If you are the owner of the property, you can ask about this in the Owners' Forum. Instructions to do that can be found in this link: https://www.tripadvisor.com/ShowTopic-g1-i12…

If you are a regular member you can open this link: https://www.tripadvisor.com/GeneralSupport

Click on the medallion that says: Report a business

Second drop down, choose > Update business listing.

In the comments box that appears, you can link the URL of the property that needs updating and let TA staff know the correct address. They may request some proof of the change, such as a link to the up to date website or a newspaper article that announces it. Website would be best though.

Vancouver, Canada
Destination Expert
for Vancouver
Level Contributor
67,556 posts
65 reviews
2. Re: Review in wrong location

Wait a minute. You are not trying to update the address of a listing. I think what you are saying is that your review was posted to Kawhia CG:

https://www.tripadvisor.ca/Hotel_Review-g157…

but should be under Kawhia S-cape:

https://www.tripadvisor.ca/Hotel_Review-g157…

Please open this link: https://www.tripadvisor.com/ShowTopic-g1-i12…

and follow the directions in post 2 to report your misplaced review in order to have Staff move it to the correct listing.

Auckland Central...
Level Contributor
13 posts
87 reviews
3. Re: Review in wrong location

Yeah. Tried that. Didn't work. Got message as indicated above.

Vancouver, Canada
Destination Expert
for Vancouver
Level Contributor
67,556 posts
65 reviews
4. Re: Review in wrong location

Let's check that out again.

Open this link: https://www.tripadvisor.com/GeneralSupport-a…

Second drop down, choose > Question about guidelines

A comments box is now available. Explain that you would like Staff to move your review from XYZ property (link) to the correct listing ABC property (link). Explain that you have not been able to reply to a verification email sent by TA because you get an error message when you try to do that.

This method works for me. None of us regular members know what could possibly be wrong with that "move a review" option. There are a lot of reports from members who have got the same error message. The GLITCH thread that Avanti has posted will be seen by TA Staff, as they read this forum, but there is no telling when the glitch will be fixed by TA engineers.

The verification request that is sent to some members to confirm that they wrote their review does not seem to work.

The grey flag to report a "wrong location" at the bottom right corner of the review box does not seem to work, if I understand your OP correctly.

And the work around provided by the Help Centre method in the top of this reply box also does not seem to work. Don't really know what's left to try. Also don't know why TA would leave the problems unfixed for the amount of time we have been reading reports about them.

Auckland Central...
Level Contributor
13 posts
87 reviews
5. Re: Review in wrong location

Very much appreciate your persistence, research and support. Thank you. Have a good one.

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