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My identity has disappeared!

Hobart, Australia
Level Contributor
11 posts
518 reviews
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My identity has disappeared!

I only wanted to change my email address...now I have 2 email addresses, all my map pins and profile have gone and I'm listed as a new member! surely I don't have to start over again just because my address changed? I've tried to sort it out, but...

Anyone else had this problem?

grimrater.

Portland, Oregon
Level Contributor
12,789 posts
27 reviews
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1. Re: My identity has disappeared!

It almost sounds like you have a new account. Is grimrater the screenname you have always used?

Let us know,

-Noah

Denver, Colorado
Level Contributor
731 posts
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2. Re: My identity has disappeared!

Hi grimrater,

I am sorry to hear you are having problems with your profile and account! I'm going to send you a PM so as not to discuss your personal account information publicly on the forum.

Thanks for letting us know you're having problems. Hopefully we will get this cleared up for you right away.

TA_Louise

Hobart, Australia
Level Contributor
11 posts
518 reviews
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3. Re: My identity has disappeared!

Yes, the only change I made was my email address, I guess you're right I have a new account.

thanks.

Hobart, Australia
Level Contributor
11 posts
518 reviews
Save Reply
4. Re: My identity has disappeared!

Thanks Louise...I'll be happy if you can sort this out

Chester, United...
Level Contributor
60,405 posts
69 reviews
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5. Re: My identity has disappeared!

Hi

In the past I have changed my e_mail account without a problem - see link below to the relevant part of the Help Centre:

tripadvisor.co.uk/help/how_to_change_the_e_m…

Orphir, United...
Level Contributor
1,428 posts
17 reviews
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6. Re: My identity has disappeared!

Hi Grimrater,

Yes it happened to my friend who is a well known member here. TA just amalgimated the two accounts. This member got their forum posts count numbers back and all their travel pins and all their identification information.

TA_Louise will sort this out for you she is very good.

Best wishes

HBL

7. Re: My identity has disappeared!

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Removed on: 01 October 2009, 08:21