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How to contact TripAvisor?

England
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11 posts
8 reviews
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How to contact TripAvisor?

I can't find a contact address for them ....

Portland, Oregon
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12,789 posts
28 reviews
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1. Re: How to contact TripAvisor?

Hi there.

There is no general email address for them. How you contact them depends a lot on what you need from them.

1. If you are an owner/employee listed business and your question is about your listing or reviews - then you need to use the links in your Owner's Center to contact them.

2. For all other business you use the many "contact us" or "email us" links found in the Help Center. To find the right one:

- Go to the Help Center (link at the bottom of every page)

- Click on the category close to what you need

- Click on a topic page close to your issue

If the topic page itself doesn't already answer your question, there will be a contact-us link or email-us link in the text. (except for owners' issues of course)

If you cannot find a topic close to what you need to contact TA over - post your general question here in the Support forum and ask for help. One of the regular posters will be able to answer your question or refer you to a link or other resource than can help.

I hope that helps

Noah

Portland, Oregon
Level Contributor
12,789 posts
28 reviews
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2. Re: How to contact TripAvisor?

Harleygal883,

i just read your other post on this subject and I see you have a question about your review being removed. All you need to contact TA over this issue is this form: http://www.tripadvisor.com/UserReviewSupport

Use the form to ask about the status of your review. They will reply to you in several business days to the email address on your profile.

The number one reason for reviews being removed is TripAdvisor not receiving a response from you to verify the review. This would have been sent to you in an email. If TA has had problems with sending you email they will put up a red warning box on this page of your profile: http://www.tripadvisor.com/MemberProfile-cs Check that page to see if there has been an email problem. If there is a warning there, there will be instructions on how to fix the issue.

I hope that helps

Noah

P,S, there was no reason to "tone down" your review. if your review mentions something that the guidelines prohibit, they will tell you.

Edited: 20 July 2010, 17:09
England
Level Contributor
11 posts
8 reviews
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3. Re: How to contact TripAvisor?

I've never been asked to verify my review.

Portland, Oregon
Level Contributor
12,789 posts
28 reviews
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4. Re: How to contact TripAvisor?

Well then - even more reason to suspect that you aren't getting the emails they send you!

Check that page I mention to make sure there isn't a problem and then send in a request on the form I linked to to ask about the status of your review.

Thanks!

Noah

P.S. If your email program has a spam folder or junk mail folder - make sure their requests aren't ending up in there.

Edited: 20 July 2010, 17:41
West Grey, Ontario
Destination Expert
for Toronto
Level Contributor
73,118 posts
89 reviews
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5. Re: How to contact TripAvisor?

Hi Harleygal883;

The confirmation email will come from "donotreply@tripadvisor.com" Many email servers will automatically move emails from a "Do Not Reply" email address directly to your spam folder or junk mail folder.

Best Regards

England
Level Contributor
11 posts
8 reviews
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6. Re: How to contact TripAvisor?

I’ve checked my spam box and unless Trip Advisor are disguising their emails with headings such as “Cheap Viagra” then there are none in there from them.

I HAVE had an email from Trip Advisor saying that they are a bit behind with posting reviews but my worry is that a LATER review I posted HAS gone on the site.

Calgary, Canada
Destination Expert
for Calgary
Level Contributor
25,577 posts
86 reviews
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7. Re: How to contact TripAvisor?

Don't be too concerned about that - it happens. The approval process isn't a straight queue; reviews that bend or break forum guidelines, first-time reviews, and reviews that include photos generally take longer to be approved.

Portland, Oregon
Level Contributor
12,789 posts
28 reviews
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8. Re: How to contact TripAvisor?

harley - have you used the link in reply #2 to ask about your review?

nyc
Level Contributor
12 posts
1 review
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9. Re: How to contact TripAvisor?

relatively new to the site. i'd like to just get some general feedback on where to go. been recommended to avon-by-the-sea, nj. only found a few recommendations/listings and most pretty booked. i'd like to stay at a place on the nj beach or with an ocean view that is in or near avon. how/where do i post this? thx!

West Grey, Ontario
Destination Expert
for Toronto
Level Contributor
73,118 posts
89 reviews
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10. Re: How to contact TripAvisor?

Welcome to TripAdvisor, traveler4697;

Proper forum netiquette is not to change the topic of a thread, as it makes the replies to the original topic hard to follow. Also, the original poster may have opted to receive email notifications when replies are posted.

Please go back to this forum’s main page where you found this topic and click on the orange button marked "add a new topic". You can then post your own question, and receive replies to it.

Best Regards