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Credit Card requested to verify my identity?

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Credit Card requested to verify my identity?

Over the last two days, I have received a popup box within Tripadvisor when I try to reply to a review. The box asks for my credit card number to verify my identity as a new fraud detection safeguard. Doesn't sound right to me. Thought I would check to see if I picked up a phishing virus. Anyone heard of this?

Calgary, Canada
Destination Expert
for Calgary
Level Contributor
26,069 posts
86 reviews
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1. Re: Credit Card requested to verify my identity?

Yes, this is a new procedure that TA has recently implemented. You will find out more about it if you go to www.tripadvisor.com/owners . There is also a page of background info and instructions on the TripAdvisor site, at tripadvisor.ca/pdfs/email/HTG_OwnerVerificat…

Woodstock, Vermont
Destination Expert
for Woodstock
Level Contributor
1,715 posts
299 reviews
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2. Re: Credit Card requested to verify my identity?

Just done this as requested and a simple process it was to!

West Grey, Ontario
Destination Expert
for Toronto
Level Contributor
74,988 posts
94 reviews
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3. Re: Credit Card requested to verify my identity?

Thanks for posting about your experience, David !

12 posts
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4. Re: Credit Card requested to verify my identity?

I'm having a problem with this verification, and it won't accept any of my credit card details. All I want to do is post a management response to a recent review and am unable to do so :(

Cabarete, Dominican...
Destination Expert
for Cabarete
Level Contributor
43,761 posts
266 reviews
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5. Re: Credit Card requested to verify my identity?

BAH_management,

Send an email to verify@tripadvisor.com. If your email address is your full name and the name of the hotel, they may be able to get your authorization without the need of a credit card.

Silvia

Perth, Australia
Level Contributor
68 posts
99 reviews
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6. Re: Credit Card requested to verify my identity?

Thanks Silvia, I emailed them this morning and am currently awaiting a reply. My email address has the company name with my own personal details in the signature, so hopefully this will suffice.

Edinburgh, United...
Level Contributor
84 posts
7 reviews
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7. Re: Credit Card requested to verify my identity?

Are the reviewers also asked for their credit card number?

Torremolinos, Spain
Level Contributor
13,990 posts
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8. Re: Credit Card requested to verify my identity?

Hi there

No, this is only for business owners / representatives :)

CB

Wakefield
4 posts
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9. Re: Credit Card requested to verify my identity?

can anyone explain why trip advisor need your credit card details, this doesn't prove you own the hotel or restaurant, i don't like giving these details out as i worry about identity theft etc, i don't understand the thinking behind it, i too thought it was dodgy and i cannot reply to reviews either??

West Grey, Ontario
Destination Expert
for Toronto
Level Contributor
74,988 posts
94 reviews
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10. Re: Credit Card requested to verify my identity?

Hi Wakefieldlad;

There were a number of owners and managers asking for an additional layer of security, in accessing a business’s listing, being able to make changes, supply management responses, etc. This is the response to that request.

For more information about the verification process;

…wordpress.com/2011/…

Best Regards