I would like some feedback from other B&B owners and guest experiences if you can spare the time.
We have had our B&B for four years. Most of our guests leave the property at about 10am and come back after 4ish. This is not a rule but general. We do allow our guests to come back during the day and in the summer it is not unusual to come home and find all of our guests around our garden enjoying a glass of wine reading a book.
In our personal experience with other B&B owners they say they have a 'vacate the room' rule.
I have just had a lady in one of our bedrooms complain the heating has gone off.(it was 10:30am) She said she intends to be in the whole day and insisted I turn it on again for the day. I said I would 'boost' the system for an hour or so but that would be it until 3:30pm. She complained that she stays in B&B's all the time and has never known the heating go off during the day and insisted I turn it on.
I am not going to centrally heat an eight bed house for her especially as she is only paying £40 per night. She called me rude for refusing. I offered her money back and stated very simply and calmly that she still has plenty of time to find alternative, warmer accommodation.
I know of course that I am in for a bad review.
I'd love to hear, especially from other B&Bers is it normal to have your heating on all day? I am typing this, by the way, in my Chefs and a T-shirt it is very mild indoors.