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Frustrated!

Colombo
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1,530 posts
341 reviews
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Frustrated!

I posted "TA inconsistent" in the TripAdvisor Support forum, but did not get satisfactory answers/ solutions.

Doesnt TA go through and respond to their reviewers? After all, TA would be nowhere without them.

Fredericia, Denmark
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37,532 posts
7 reviews
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1. Re: Frustrated!

Forums are primarily member-to-member support and not an efficient way to contact TA staff.

3 posts
2 reviews
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2. Re: Frustrated!

Well I feel we need an efficient way to contact TA staff!!

Fredericia, Denmark
Level Contributor
37,532 posts
7 reviews
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3. Re: Frustrated!

You can use 'Contact Us' in Help Center (link at the bottom of every page).

Vancouver, Canada
Destination Expert
for Vancouver
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60,769 posts
64 reviews
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4. Re: Frustrated!

1LifeStand ~

Your other thread was about a topic no one but TA has any control (whatsoever) about. There are many things about reviews, photos, listings - changing, finding, updating, reporting closed, adding, duplicating that remain beyond my pay grade. And from my experence, seem not to have a high priority with TA to improve the process. It does take a fair bit of patience when dealing with listings and their photos.

Colombo
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1,530 posts
341 reviews
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5. Re: Frustrated!

User Review and Rating Support requires selection from a drop down of published listings. My issue is with rejected listing requests.

General Support directs you to submit a new review/ listing.

I need to ask why a particular review was rejected. E.g. Victoria Memorial Eye Hospital/ Tangalla Bay/ Maligawila Buddha Statue which I listed under “attraction”. TA rejects them all with the response “Thank you for your interest in listing a business on TripAdvisor. Unfortunately, this business does not meet our submission guidelines. You can review our listings guidelines here” when it is NOT a business!

How can I get TA to reconsider and give me a direct answer. I feel either the staff there do not bother/ cannot understand English/ discriminate against Sri Lanka. Its annoying and FRUSTRATING.

Fredericia, Denmark
Level Contributor
37,532 posts
7 reviews
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6. Re: Frustrated!

They definitely do NOT discriminate against Sri Lanka (or any other country).

Colombo
Level Contributor
1,530 posts
341 reviews
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7. Re: Frustrated!

I would like to think so too, but no one can be 100% sure, after all listing requests are not approved in a mechanical manner but by humans who have biases! Anyway, how do you explain the examples Iv given?

Fredericia, Denmark
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37,532 posts
7 reviews
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8. Re: Frustrated!

I would guess you have not posted enough information about the places.

Galle
2 posts
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9. Re: Frustrated!

I sent them the links such as

Tangalle Bay: www.mysrilankaholidays.com/tangalla.html

Maligawila Buddha Statue: angelfire.com/in4/…maligawila.htm

Colombo
Level Contributor
1,530 posts
341 reviews
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10. Re: Frustrated!

Arent the following link enough info?

Tangalle Bay: www.mysrilankaholidays.com/tangalla.html

Maligawila Buddha Statue: angelfire.com/in4/…maligawila.htm