The response by Ian, owner of the Blackaddie House Hotel is libbelous! He states that I broke the door lock when I did not! The faulty (worn) door lock was reported to the hotel receptionist before we accepted the room.
Why would the owners move my wife and I to their best room if I had not complained especially when he claims I broke a lock on his unfurbished room.
I have emailed Ian directly to give him the opportunity of correcting his factually incorrect statement.
I hope Trip Advisor will look into this posting and remove the libellous text?
I may have reported faulty lock but I did not break it!
The Blackaddie House Hotel appears to have breached Trip Advisor management guidlines.
Further relevant information: Jane initially gave us two options
1. A no disturb sign which would secure the room!
2. She would get her tool box and fix the lock. We agreed and she could not get the new lock into the existing hole.
On failing and on not offering any further option I gave her my only option
1. Phone credit card company to get their permission to book into another hotel for three night dinner B&B to equivalent price that had been paid to the Blackaddie.
Only then were we given another room and told it would be for that night only. We accepted because this was reasonable.
I have a problem with Ian's response to my review and I have given him the opportunity to have the untrue statements removed from your website.
I hope that Trip Advisor will help him to do this in timeously manner?
I look forward to your reply once you have evaluated the facts.
P.S. My review did not include the changed room on the 3rd May because we were given no choice to the room we had to move to.