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The "was this review helpful?" total

Haverhill...
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11 posts
58 reviews
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The "was this review helpful?" total

I have posted 3 reviews, and have received 7 "helpful" hits so far. However, TA has only given me credit for 5. What do I do?

Washington State
Destination Expert
for Yosemite National Park
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60,843 posts
114 reviews
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1. Re: The "was this review helpful?" total

Numbers are updated about once a week. Allow TripAdvisor some time to catch up.

West Grey, Ontario
Destination Expert
for Toronto
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74,290 posts
94 reviews
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2. Re: The "was this review helpful?" total

Hi Gail;

How do you know you've received 7 helpful hits ?

Best Regards

Vancouver, Canada
Destination Expert
for Vancouver
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59,671 posts
64 reviews
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3. Re: The "was this review helpful?" total

Gail's reviews page shows 3 + 2 + 2, and at the end of each review the count matches, but when looking at one of those reviews, the "helpful votes" in the stack to the left of the review and under the avatar says 5.

Edited: 30 July 2013, 05:27
Chester, United...
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60,395 posts
69 reviews
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4. Re: The "was this review helpful?" total

They seem to update the overall total every day or so

Melbourne, Australia
Destination Expert
for Philippines, Kuala Lumpur
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23,726 posts
1,719 reviews
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5. Re: The "was this review helpful?" total

Its strange as I have noticed that on some of my review I have a helpful vote but the next day its not there. No big deal but I was curious as to what causes this.

Tommo

Chester, United...
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60,395 posts
69 reviews
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6. Re: The "was this review helpful?" total

Could be because people have voted when not logged in and/or people who have voted more than once by accident

USA
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7,036 posts
248 reviews
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7. Re: The "was this review helpful?" total

I see 7 help votes now on Gail's reviews. The problem appears to be corrected.

Haverhill...
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11 posts
58 reviews
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8. Re: The "was this review helpful?" total

Exactly.......MultiMixandMatch explained it perfectly. So, if the total on the 3 reviews adds up to 7 "helpfuls", why do I only show 5? and who can fix it?? I think I'm getting too wrapped up in TA. I also think they need "real people" working for them who we can turn to, and who can fix these mistakes. In the meantime, you all have been great.....

Haverhill...
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11 posts
58 reviews
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9. Re: The "was this review helpful?" total

Are the 7 "helpfuls" posted? I'll have to look.

Chester, United...
Level Contributor
60,395 posts
69 reviews
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10. Re: The "was this review helpful?" total

"I also think they need "real people" working for them who we can turn to, and who can fix these mistakes"

If you check out the Help Centre you will find several ways you can contact the people behind the scenes in TA. In this instance with the helpful total I would think they would say it is not a mistake as they do not work in real time with the total and they check to see if the votes are legitimate before adding them to the overall total