I'd posted a review of the Palmer House Hilton in Chicago - a detailed description touching on both good and bad aspects with an overall 3 (average) rating. Today I received an e-mail from Tripadvisor saying "It has come to our attention that your review of The Palmer House Hilton may be attached to the wrong listing. We would like to verify this information with you. Please click on the link below to either confirm or correct the location of your review:"
When I clicked on the link, it took me to a drop down menu which did not have a choice of confirm! Furthermore, it did not have my review listed. I received that e-mail TODAY. Tripadvisor did not wait for me to respond, they removed my review which was absolutely attached to the correct hotel.
If Tripadvisor had found the review inappropriate, they would have informed me that the post was being removed. But that's not what the e-mail said. It said they thought the review might be misplaced. Neither the review nor the photos were in any way inappropriate, nor did Tripadvisor claim that it was. I think a 'bot' was responding to a management claim of wrong attachment. It's probably a handy way of getting a bad review removed.
I am a top reviewer and cannot understand why I'd get a letter asking for a response, only to find, less than 24 hours later, that the review was already removed. Especially when the review was in the right place. Comment?