My wife fell for an Internet scam for a property advertised on the TripAdviser website. We suspect the reviews to be fake. We reported this to tripAdviser by clicking on the report link but received no reply for over a week and the were told it had been passed on to somebody to look at. We haven't had anybody get back for 2 weeks now and we don't know whether the support request was silently dropped or is progressing very slowly. We wrote a review so others can be made aware but were told that as the scammers never let us into their property we are not eligible to write a review. The TripAdvsier review policy cites "a substantial experience" and apparently we don't qualify. We found others complaining of similar experiences from the owners of this advert on other websites.
We have evidence of payment to the fraudsters and have confirmation of winning a small courts claim against the fraudsters. TripAdviser don't seem interested in looking at this.
The advert has only 5-star reviews and looks genuine. Since TripAdviser don't publish reviews by people who fell for scams we don't know how many others were scammed by these people after seeing the advert on TripAdviser.
It's tempting to reveal a link to the advert in question but sadly I think it's against the forum guidelines.
Is there no way to get adverts from scammers removed?