I posted a review of a place I stayed in and was interested to see the management response to my review - it was the exact same as every other response for the place- along the lines of *sorry we didn't meet your expectations etc*
I have 2 issues with this: copying and pasting responses to reviews suggests that the reviews were
never read to begin with ;
there was no hint of complaint in my review yet the response from
management suggests that there was.
I have asked twice for the response to be either removed or investigated as it implies that I am a complainer. Any suggestions?