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issue with management response to a review I posted.

Dublin, Ireland
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2,383 posts
174 reviews
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issue with management response to a review I posted.

I posted a review of a place I stayed in and was interested to see the management response to my review - it was the exact same as every other response for the place- along the lines of *sorry we didn't meet your expectations etc*

I have 2 issues with this: copying and pasting responses to reviews suggests that the reviews were

never read to begin with ;

there was no hint of complaint in my review yet the response from

management suggests that there was.

I have asked twice for the response to be either removed or investigated as it implies that I am a complainer. Any suggestions?

Essex
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27,943 posts
69 reviews
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1. Re: issue with management response to a review I posted.

IMO it does not matter much.

Just makes "the management" look silly, not you!

Forget about it and move on, life is to short to let such a paltry issue bother you....

Stillwater, Oklahoma
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47 posts
81 reviews
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2. Re: issue with management response to a review I posted.

Trying to get a review removed that you no longer feel is accurate is not a "paultry" issue.

Chester, United...
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60,243 posts
69 reviews
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3. Re: issue with management response to a review I posted.

TA will only remove the MR if it is against posting guidelines

I agree with EW that is just makes the person that posted the MR look stupid and not the OP

4. Re: issue with management response to a review I posted.

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Removed on: 21 October 2013, 23:35
Edited: 21 October 2013, 23:35
Oregon Coast
Destination Expert
for Crescent City, Oregon Coast, Oregon, Redwood National Park
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42,939 posts
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5. Re: issue with management response to a review I posted.

Removing your own review is easy, Nurseratchet.

West Grey, Ontario
Destination Expert
for Toronto
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73,926 posts
89 reviews
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6. Re: issue with management response to a review I posted.

>>"Trying to get a review removed that you no longer feel is accurate is not a "paultry" issue."<<

Hi Nurseratchet;

A review is a snap-shot of your experience. It is not meant to be a running commentary. If your comments were a true reflection of the service you received at the time, you should leave your review as is.

Best Regards

7. Re: issue with management response to a review I posted.

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Removed on: 24 October 2014, 05:19