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incorrect amount of stars of a great review

Rossnowlagh
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incorrect amount of stars of a great review

Hi,

our property 'Coolmore Manor House' has received a very good review with 5* throughout, but it only shows 2 (when not opening the review to read it)! Which obviously isn't very good like that. Why is that and how can I contact tripadvisor to look into it?

Thanks.

West Grey, Ontario
Destination Expert
for Toronto
Level Contributor
72,983 posts
90 reviews
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1. Re: incorrect amount of stars of a great review

Hi DanielaCMH;

Matters that pertain to your business or property, or that are relevant only to business owners or managers, should be posted in the Owners' forum.

Information about how to sign-up and access the Owners’ Forum can be found here on TA;

tripadvisor.ca/ShowTopic-g1-i12105-k5056048-…

Please post your question on that forum.

Best Regards

Hampshire, United...
Destination Expert
for Eastleigh, Winchester
Level Contributor
4,878 posts
104 reviews
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2. Re: incorrect amount of stars of a great review

Do vacation rental property owners have access to the Owners forum and the owners management centre tools?

I thought 'Review doesn't match rating' was one of the categories for reporting a post inappropriate but that was either a figment of my imagination or has been removed from the list.

Vancouver, Canada
Destination Expert
for Vancouver
Level Contributor
57,657 posts
64 reviews
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3. Re: incorrect amount of stars of a great review

Ah yes, the reviewer has read the value of the dots backward and meant to select 4 dots.

I would contact TA through this link:

http://www.tripadvisor.com/GeneralSupport

From the first drop down > Listings

From the second drop down > A listing has wrong ... or is categorized incorrectly.

Paste the URL of the page showing the review open into the text box that appears and explain the mistake. Allow 3-4 business days for a reply from TA.

San Francisco...
Destination Expert
for San Francisco
Level Contributor
50,013 posts
149 reviews
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4. Re: incorrect amount of stars of a great review

I would ask TA for sure and not contact the member

Edited: 12 November 2013, 17:23
Vancouver, Canada
Level Contributor
12,039 posts
71 reviews
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5. Re: incorrect amount of stars of a great review

You can sign in to your Flipkey account and "manage" your reviews from there. You'll see the option to "protest" a review; I'd suggest that you follow up with this via your Flipkey account. For owners with Vacation Rentals, their management dashboard/links to contact staff are available via their account with the company they've partnered with , e.g. Flipkey.

…flipkey.com/entries/…id.3dau6dadn4wb

Regards,

L4

Edited: 12 November 2013, 17:54
6. Re: incorrect amount of stars of a great review

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