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Tour operator listings

Reykjavik, Iceland
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2 posts
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Tour operator listings

We run multi day photo-tours and our customers are asking why we are not listed on Trip Advisor? Well we can't! My question is why not?

It seems logical to list tour operators as well as hotels, restaurants and attractions. People are also pleased with their experiences through tour operators, the people who take them there...

Jon Pall Vilhelmsson, photographer

RAW Iceland - photography adventures.

Portland, Oregon
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12,789 posts
27 reviews
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1. Re: Tour operator listings

It was explained to me once that they don't list multi day attractions because they want the attractions listed narrowed down to things that can be done in the spur of the moment while in town. So they limit it to things you can just show up at, at a scheduled time and just 'do.'

Yes I'm sure you could come up with things that don't exactly fit that profile, but it's there any explanation you are going to be 100% happy with?

Is their business and they can control the scope of it just like you do yours.

Reykjavik, Iceland
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2 posts
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2. Re: Tour operator listings

Thanks. I just read in a travel community article that if travel businesses do not list TA then people don't book! It has become THE norm. People may consider the company phony of not listed. It's a worrying trend if true!

Vancouver, Canada
Destination Expert
for Vancouver
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60,312 posts
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3. Re: Tour operator listings

There are plenty of people who have not heard of Trip Advisor who find their travel information in different ways. You might check into how you could get recognized or endorsed by your official tourist information office, both country and city, as they send brochures and information out to travellers who enquire. Google also allows people to do reviews.

TA does allow single day tours, so if you had a component of your business doing that, then you could submit a request for a listing for day tours, using the URL of the day tours. Only these day tours could be reviewed however. At that point though, TA users could then see what else you offer in the way of multi day tours, from your website included in the listing. Comply with the following listing requirements:

>>* The attraction must have an official name, address, and published telephone number.

* It must be open/available to customers on a regularly scheduled basis.

* Pre-determined hours or departure times must be published on an official website or in a printed brochure.

* If the attraction is not in a fixed place (e.g., tour or cruise), then scheduled departure times, place of departure and destinations (if applicable) must be provided on the website or in the brochure.

* We list companies that offer day tours or day cruises.<<

The link to all the listing requirements is here:

http://www.tripadvisor.com/GetListedNew

In my experience with similar questions about getting listed, the day tours must have a clear and visible link on the home page, preferably in the menu bar as TA listing staff do not seem to search for the day tours component on a website for very long.

Edited: 06 December 2013, 22:54
Loire Valley
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6,990 posts
7 reviews
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4. Re: Tour operator listings

We do day tours, and we're listed.

The way to do that is to only offer the tour part - not accommodation etc. So even if you do tours of more than one day for the same clients they are two or three one day tours, rather than a multiple day tours - something that implies that accoimmodation, meals, and transport to and from the tour start point is included. This way clients review what you do (the touing part) and review their hotel seaparately, rather than lumping it all in together. We pick up our clients at 09.00 (usually) and leave them at 18.30. The rest is up to them.

This has the added bonus of your review not suffering (too much, anyway) if the client selects a not very good hotel.

The other bonus for us (in France) is that to offer accommodation and all that we would have to be registered as a Travel Agency, rather than a day tour company. This would put our business into the financially unviable category - insurance for Travel agencies, bonded payments etc are impossibly expensive.

I am guessing that you do camping (or cabins) on your tour because the distances involved/?

Fredericia, Denmark
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37,532 posts
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5. Re: Tour operator listings

You have certainly misunderstood TA guidelines.

Loire Valley
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6,990 posts
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6. Re: Tour operator listings

Han_DEN - who has?

Fredericia, Denmark
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37,532 posts
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7. Re: Tour operator listings

You;-)

Loire Valley
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6,990 posts
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8. Re: Tour operator listings

Really? Not sure how you figure that out....

Fredericia, Denmark
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9. Re: Tour operator listings

If you don't start from the same point, it's a multi day tour - whether you provide accommodation or not.

Loire Valley
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6,990 posts
7 reviews
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10. Re: Tour operator listings

Who said we don't start from the same point? We have never had clients stay in more than one hotel... The Loire Valley really isn't big enough to require it