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Change of email address

Canterbury, United...
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6 posts
22 reviews
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Change of email address

I tried to change my email address but a message came up saying that my email already was used by another member. I tried an alternative and got the same message. This is clearly not correct as they are both my own email accounts. There is obviously a problem in the system so how can I change my email as my existing one will cease soon as I have closed the account?

Cabarete, Dominican...
Destination Expert
for Cabarete
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42,424 posts
255 reviews
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1. Re: Change of email address

Yes, there is a problem with that form. I too got a message that my email address was already being used.

It is clearly a bug. I'll add another post with BUG in the subject line.

Silvia

Edited: 03 March 2014, 19:02
Cabarete, Dominican...
Destination Expert
for Cabarete
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42,424 posts
255 reviews
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2. Re: Change of email address

Sorry, which browser are you using?

Silvia

Cabarete, Dominican...
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for Cabarete
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42,424 posts
255 reviews
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3. Re: Change of email address

tripadvisor.com/…56518411

Boston...
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2,787 posts
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4. Re: Change of email address

Sort about that. It is a bug when adding a secondary address and making it primary at the same time. We are working on a fix. A work around is to add the new address, click save, then click set as primary and then save.

Cabarete, Dominican...
Destination Expert
for Cabarete
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42,424 posts
255 reviews
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5. Re: Change of email address

Thanks, Barbara.

However, I tried changing the only email address I have, not adding a secondary one, and saw the same message reported by the OP.

Silvia

Hampshire, United...
Destination Expert
for Eastleigh, Winchester
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4,899 posts
105 reviews
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6. Re: Change of email address

I think to get around the problem at the moment you have to

- Add the new email as secondary, save

- Make the new email primary, save

- delete the old email, save

You cant just over type the old email with new and save it as you used to when TA only kept one email address.

I like have multiple emails on file since it should reduce the chances of being locked out of the account.

Boston...
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2,787 posts
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7. Re: Change of email address

What you are describing sounds different than this bug. Can you PM me with the address you have and what you are trying to change it to so that I can research?

B-

Boston...
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2,787 posts
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8. Re: Change of email address

Thanks Exapt! Looks like this is a new aspect to the bug. I'll let the engineers know.

Canterbury, United...
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6 posts
22 reviews
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9. Re: Change of email address

I have tried saving my new email address as secondary then making it primary and deleting my old address but it still comes up with someone else already has my email address. What next as my old address will turn off soon and TA will not be able to contact me

Boston...
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2,787 posts
TripAdvisor Staff  
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10. Re: Change of email address

westberetraveller, you must have 2 accounts. Please report both address to us via the below form:

http://www.tripadvisor.com/GeneralSupport

Select Sign In and Registration and then I want to combine multiple accounts