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Wrong e-mail address...

Fayetteville...
Level Contributor
1 post
59 reviews
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Wrong e-mail address...

I'm in a Catch 22 situation. I'm trying to update my account to correct a non-existent e-mail address, but all correspondence from the account is being sent to the bogus account. Also, I can get into the page to edit my password and e-mail account but the page keeps telling me that my newly changed password is invalid.

Thanks!

West Grey, Ontario
Destination Expert
for Toronto
Level Contributor
73,069 posts
89 reviews
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1. Re: Wrong e-mail address...

Hi d_ken9999;

This is a known bug / glitch that TA staff are working on correcting ASAP.

Best Regards

Hampshire, United...
Destination Expert
for Eastleigh, Winchester
Level Contributor
4,878 posts
104 reviews
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2. Re: Wrong e-mail address...

add your new email address as a secondary email and save it before making it your primary address

Cabarete, Dominican...
Destination Expert
for Cabarete
Level Contributor
42,086 posts
255 reviews
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3. Re: Wrong e-mail address...

Mymsman,

Didn't TA_Barbara just explained that doing what you're suggesting is where they have a bug?

tripadvisor.com/…56534659

Silvia

Hampshire, United...
Destination Expert
for Eastleigh, Winchester
Level Contributor
4,878 posts
104 reviews
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4. Re: Wrong e-mail address...

I have just tried it again without problem.

The key is to enter password and save between each step, a bit cumbersome but workable

5. Re: Wrong e-mail address...

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Removed on: 06 March 2015, 05:20