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Website "Sign in with Facebook" link broken?

Barnstaple, United...
Level Contributor
6 posts
71 reviews
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Website "Sign in with Facebook" link broken?

Hi all,

I seem to be having trouble signing into the website with Facebook. Clicking the link isn't doing anything. Its working fine on the app which is what I'm using now. Just wondering if this is a know issue and is being fixed or if anyone else has had this problem?

Cheers!

Cabarete, Dominican...
Destination Expert
for Cabarete
Level Contributor
45,141 posts
286 reviews
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1. Re: Website "Sign in with Facebook" link broken?

Hi and welcome to the forums!

I just signed in with Facebook on the full site. No problem. It must be a browser issue. Which browser are you using? I'm using Safari for Mac.

Silvia

Barnstaple, United...
Level Contributor
6 posts
71 reviews
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2. Re: Website "Sign in with Facebook" link broken?

Hi there. I'm using Googlr Chrome. I've never had a problem before. The mrs and I got a new laptop not too long ago. Maybe it's something to do with that?

Hampshire, United...
Destination Expert
for Eastleigh, Winchester
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5,087 posts
105 reviews
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3. Re: Website "Sign in with Facebook" link broken?

Have you installed anything like Disconnect to attempt to increase your internet privacy?

Sometimes these tools can work too well and block things you want to do as well as unwanted tracking.

Cabarete, Dominican...
Destination Expert
for Cabarete
Level Contributor
45,141 posts
286 reviews
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4. Re: Website "Sign in with Facebook" link broken?

Do you have javascript enabled? I think you need that on:

https:/…

Silvia

Barnstaple, United...
Level Contributor
6 posts
71 reviews
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5. Re: Website "Sign in with Facebook" link broken?

Nope I haven't installed anything like that. :[

Cabarete, Dominican...
Destination Expert
for Cabarete
Level Contributor
45,141 posts
286 reviews
Save Reply
6. Re: Website "Sign in with Facebook" link broken?

Did you check to see if you have javascript enabled in Chrome?

activatejavascript.org/en/instructions/chrome

Silvia

Barnstaple, United...
Level Contributor
6 posts
71 reviews
Save Reply
7. Re: Website "Sign in with Facebook" link broken?

Yeah, it said everything is enabled and I made it an exception to pop ups just in case but still nothing. :[

Cabarete, Dominican...
Destination Expert
for Cabarete
Level Contributor
45,141 posts
286 reviews
Save Reply
8. Re: Website "Sign in with Facebook" link broken?

Then send a note to Tripadvisor via the Help Center:

www.tripadvisor.com/generalsupport

Select Sign in & Registration > Received an error while connecting through FB

Silvia

Barnstaple, United...
Level Contributor
6 posts
71 reviews
Save Reply
9. Re: Website "Sign in with Facebook" link broken?

I managed to work it out! After trying in Internet Explorer and getting it to work I went back to Chrome and disabled an extension for my anti virus that must have been blocking pop ups!

Thanks very much for your help guys! :]

Cabarete, Dominican...
Destination Expert
for Cabarete
Level Contributor
45,141 posts
286 reviews
Save Reply
10. Re: Website "Sign in with Facebook" link broken?

You're welcome. Good to hear! you figure it out! So it's a pop-up blocker that causes the problem. Thanks for letting us know.

Silvia