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Emailed by TripAdvisor about some reviews I didnt write.

Melbourne...
Level Contributor
5 posts
2 reviews
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Emailed by TripAdvisor about some reviews I didnt write.

[Re-post here from Australian forum, on advice of others]

Hey all,

I have now twice received emails from TripAdvisor saying my review has been approved and published.

The problem is for two of them, they have nothing to do with me. The username has a similar name to my email but thats the only tie in I can see.

The two I didnt write:

Come read your review on TripAdvisor

We've just published your review of 10 at Claymore. Have a look.

10 at Claymore 5 April 2014

"Excellent Staff"

5

You're just 1 review away from earning your first reviewer badge. Got more to say about Singapore? Write a review.

Thanks,

The TripAdvisor Team

Come read your first review on TripAdvisor

Congratulations! Your first review has been published and it looks great. Check it out.

8 on Claymore Serviced Residences 18 March 2014

"Very bad experience"

1

Write just 2 more reviews and you'll earn your first reviewer badge. What else did you do in Singapore? Tell travellers about it.

Thanks,

The TripAdvisor Team

Any idea on how to resolve this? I want to be sure its nothing dodgy is happening (ie fake reviews under my name),

Vancouver, Canada
Destination Expert
for Vancouver
Level Contributor
55,625 posts
60 reviews
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1. Re: Emailed by TripAdvisor about some reviews I didnt write.

Use the following link to contact TA Staff:

http://www.tripadvisor.com/GeneralSupport

-> How can we help you? Choose > Reviews

-> What would you like to do? Choose > Questions about guidelines

A text box opens. Paste the URLs of the reviews in question and explain they are not yours.

rural West Aussie
Destination Expert
for Perth
Level Contributor
20,520 posts
71 reviews
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2. Re: Emailed by TripAdvisor about some reviews I didnt write.

Might you have used a public PC to access TripAdvisor and left it with you logged on? That happened to me in Viet Nam- I went to use the hotel PC and the previous user was still logged in to TA.

Melbourne...
Level Contributor
5 posts
2 reviews
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3. Re: Emailed by TripAdvisor about some reviews I didnt write.

No, I am pretty sure its a system problem, caused by their username being similar to mine (its a shortened version of mine).

Melbourne...
Level Contributor
5 posts
2 reviews
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4. Re: Emailed by TripAdvisor about some reviews I didnt write.

Thanks - so thats where they hide it!!

I submitted the info - thanks for your help.

Hampshire, United...
Destination Expert
for Eastleigh, Winchester
Level Contributor
4,859 posts
103 reviews
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5. Re: Emailed by TripAdvisor about some reviews I didnt write.

Apparently gmail considers email addresses with dots in them to be the same as the address without dots but TA considers them to be different email addresses so someone can register a new TA account using an email address that only differs in the punctuation from yours.

Contact TA as explained in post 1 and TA should delete the imposters account

6. Re: Emailed by TripAdvisor about some reviews I didnt write.

-:- Message from TripAdvisor staff -:-

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Removed on: 09 April 2015, 05:17