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LACK of User-Friendly Services

Middleton...
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182 posts
2 reviews
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LACK of User-Friendly Services

To Whom It May Concern,

We are writing as retired seniors who find Trip Advisor to be extremely helpful in planning trips, finding information on major attractions and restaurants and, most importantly, reading the comments of previous visitors/users.

Having said that, we have also found Trip Advisor to be extremely UNuser-friendly. In the past, we have tried to reply to messages YOU sent to us, only to find that the e-mail was of the "no reply" variety and our reply was returned with a message that we had to go to the main website. Why is this extra step necessary? We are not technologically literate being at the "Computer 101 Remedial" level and it doesn't take much to cause us online confusion. So, we'll ask again, why is necessary to make this process made more difficult/complicated?

Now, we learn that we must change our password because of security purposes????? Once again, we question why this is necessary. We use the same ID and the same Password on every and all websites that we subscribe to. EVERY ONE. And we have done so since we began using a computer. That way, there is no confusion when we sign on. We have never had a problem and don't see any reason why we should have to change now. So, we DO NOT PLAN to change now and if Trip Advisor is forcing us to do so; PLEASE CANCEL OUR SUBSCRIPTION.

We've managed to get by lo these many years by making adjustments. Certainly we can find other sources of information and adapt to not communicating with Trip Advisor or its agents. Its apparent by your actions that you don't foster that interaction anyway.

Disappointed,

The Taylors

UK
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49,561 posts
92 reviews
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1. Re: LACK of User-Friendly Services

Trip advisor have never asked me to change my password. I can't think why they ever would.

I suspect someone is spoofing you and trying to get hold of your trip advisor password.

Perhaps you should ask someone who is computer literate to check out the message you have.

With your stupid practice of having the exact same password they would then be able to break into every account you have. I hope none are a bank, PayPal, eBay or other financial institution. And even if it's just email all your friends will be getting Viagra adverts presently.

Canterbury, United...
Destination Expert
for Canterbury
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3,456 posts
195 reviews
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2. Re: LACK of User-Friendly Services

Actually I've had to change my TripAdvisor password this week; a little annoying but no big deal (for me anyway).

Since this is a community forum for fellow members like you & I to discuss usage of the TripAdvisor website we can only point you in the right direction on where to find means of contacting TripAdvisor staff. There are contact methods but they're somewhat hidden in the Help Center, however under the Top Questions to the right, if you follow the link for "How do I CONTACT TripAdvisor Staff" then it will take you to the right section for that.

Likewise to cancel your subscription you have to find the right form to submit this request. Here is the article in the Help Center about closing your account:

…tripadvisor.co.uk/articles/200615117-How-do…

Following the links will take you to the Contact Us forms. You need to pick Sign In & Registration, then pick "I need help closing my account" which brings up a box for your message where you can copy & paste your forum post here into the form for contacting TripAdvisor staff.

Requests for account closure come up frequently here so you can also browse this forum to find previous advice given by fellow users for the same topic.

UK
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49,561 posts
92 reviews
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3. Re: LACK of User-Friendly Services

Actually I've had to change my TripAdvisor password this week; a little annoying but no big deal (for me anyway).

--------

Why?

Fort Lauderdale...
Destination Expert
for Fort Lauderdale
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38,868 posts
11 reviews
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4. Re: LACK of User-Friendly Services

No Joe, a TA Staffer announced on another Forum that all of us will be asked to change our passwords in the near future due if I recall to site security changes TA is making. Some have already been asked to and eventually all of us will. I'm am surprised anyone would react so angrily to something that is being done for their own protection. Several websites I use over the years have made me change my password - and I always felt their security staff was doing that to protect me. I'll see if I can find the staff member's post and link it here.

Calgary, Canada
Destination Expert
for Calgary
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25,197 posts
82 reviews
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5. Re: LACK of User-Friendly Services

I'd strongly recommend that you start changing your passwords. They can all be basically the same password, but you add something to each one to make it different for each website. For example, if your "standard" password is "abc123", you could use "abcTA123" for TripAdvisor, "abcFB123" for Facebook, "abcGM123" for Gmail and so on. Otherwise, if one password is somehow compromised, you've given the perpetrators access to all of your online accounts, not just one.

Edited: 08 April 2014, 22:45
UK
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49,561 posts
92 reviews
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6. Re: LACK of User-Friendly Services

Ok fair enough and good info, at least it's not a spoof.

Fort Lauderdale...
Destination Expert
for Fort Lauderdale
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38,868 posts
11 reviews
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7. Re: LACK of User-Friendly Services

Here's the post about it from this very Forum yesterday

TA Staff responded toward the end of it.

tripadvisor.com/…57361695

Leeds, United...
Destination Expert
for Leeds, Bradford
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17,987 posts
280 reviews
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8. Re: LACK of User-Friendly Services

It's true regarding TA asking users to change passwords. This recent post confirms it with a response from TA_Jeanine.

Although back to a point the OP mentioned, I wouldn't recommend using the same log in credentials across all websites as this makes it a little easier for ID theft to happen.

tripadvisor.co.uk/ShowTopic-g1-i12105-k73487…

USA
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6,981 posts
236 reviews
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9. Re: LACK of User-Friendly Services

I wonder if it is due to the Heartbleed Bug: http://www.bbc.com/news/technology-26935905

Oregon Coast
Destination Expert
for Crescent City, Oregon Coast, Oregon, Redwood National Park
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42,788 posts
1,036 reviews
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10. Re: LACK of User-Friendly Services

Dear lesandjill, you have reached a public forum, and none of here (so far) are TripAdvisor employees.

Do you see the blue links in posts #7 and #8? If you click on one or both of those, you can read some more information about the need to change your password. Thanks to Lulutoo and sunmagic for posting that information.

Lesandjill, when you see posts from a poster whose name is prefaced with TA_, such as "TA_Jeanine", that person will be a TripAdvisor staff member.

I don't quite understand why you are so upset at having to change your password? More security is always better!

It is NOT a good idea to use your same password for all your accounts.

It's a very bad idea.

Keep a record of your different passwords on a piece of paper in a file near your desk. That way you can refer to it when you access different accounts but do not have to memorize several passwords.

There are many posters here on TripAdvisor who are not computer experts. Indeed, many of us know very little about computers, including me. If you need help figuring out how to chane your password, please don't hesitate to ask.