To Whom It May Concern,
We are writing as retired seniors who find Trip Advisor to be extremely helpful in planning trips, finding information on major attractions and restaurants and, most importantly, reading the comments of previous visitors/users.
Having said that, we have also found Trip Advisor to be extremely UNuser-friendly. In the past, we have tried to reply to messages YOU sent to us, only to find that the e-mail was of the "no reply" variety and our reply was returned with a message that we had to go to the main website. Why is this extra step necessary? We are not technologically literate being at the "Computer 101 Remedial" level and it doesn't take much to cause us online confusion. So, we'll ask again, why is necessary to make this process made more difficult/complicated?
Now, we learn that we must change our password because of security purposes????? Once again, we question why this is necessary. We use the same ID and the same Password on every and all websites that we subscribe to. EVERY ONE. And we have done so since we began using a computer. That way, there is no confusion when we sign on. We have never had a problem and don't see any reason why we should have to change now. So, we DO NOT PLAN to change now and if Trip Advisor is forcing us to do so; PLEASE CANCEL OUR SUBSCRIPTION.
We've managed to get by lo these many years by making adjustments. Certainly we can find other sources of information and adapt to not communicating with Trip Advisor or its agents. Its apparent by your actions that you don't foster that interaction anyway.