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Can't LogIn to Facebook in TripAdvisor App for iPhone 5S

QC
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16 posts
31 reviews
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Can't LogIn to Facebook in TripAdvisor App for iPhone 5S

Hi!

I've been trying to sync my Tripadvisor iPhone App with my Facebook but I can't seem to sign in. There's the blue button that says Sign in With Facebook but nothing's happening. Not sure if it's a javascript issue because it's not transferring me to the Facebook app to log in or anything. I tried reinstalling the app to no avail. Any ideas on what else can I do?

Vancouver, Canada
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12,039 posts
72 reviews
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1. Re: Can't LogIn to Facebook in TripAdvisor App for iPhone 5S

Hi TiffRoseK,

Sorry, I don't have any ideas for you. I'd suggest that you contact TA Staff and ask them. Here's the link:

http://www.tripadvisor.com/GeneralSupport

Select: Sign in & Registration and then I received an error while connecting via Facebook or Google (it's not exactly your situation but you'll get a dialogue box to explain)

Regards,

L4

QC
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16 posts
31 reviews
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2. Re: Can't LogIn to Facebook in TripAdvisor App for iPhone 5S

Thanks Luckyfour! Already did :)

Northwich - UK
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1 post
10 reviews
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3. Re: Can't LogIn to Facebook in TripAdvisor App for iPhone 5S

Did you get a fix for this - I have exact same issue 5S, TA app and not sign in possible - button exists but does nothing

Tried reinstalling app

Tried rebooting phone

Edited: 18 April 2014, 11:18
West Grey, Ontario
Destination Expert
for Toronto
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74,735 posts
94 reviews
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4. Re: Can't LogIn to Facebook in TripAdvisor App for iPhone 5S

Hi

TA staff have asked for feedback on the mobile app to be sent to;

www.tripadvisor.com/help/mobile_feedback

I would suggest using that method of feedback, as well as your post here. Perhaps someone will respond to your email, with a remedy.

Best Regards

QC
Level Contributor
16 posts
31 reviews
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5. Re: Can't LogIn to Facebook in TripAdvisor App for iPhone 5S

@Fentor no I haven't yet :(

@RescueTeam Thanks for the suggestion. Also sent a suppor ticket there.

Newton...
Destination Expert
for Newton
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3,486 posts
TripAdvisor Staff  
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6. Re: Can't LogIn to Facebook in TripAdvisor App for iPhone 5S

Hi TiffRoseK and Fentor,

Can you sign into Facebook and look at Settings -> Blocking -> Block apps section? Is TripAdvisor in that section as a blocked app? If so, click the "Unblock" link and try again. Does this now work for you?

Jeanine

Level Contributor
1 post
5 reviews
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7. Re: Can't LogIn to Facebook in TripAdvisor App for iPhone 5S

I have tried your recommendation, and under settings -> blocking, it does not show "blocked apps". I have the same issue as other users.

Thanks

8. Re: Can't LogIn to Facebook in TripAdvisor App for iPhone 5S

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