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Being ignored by Tripadvisor

Taguig City...
1 post
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Being ignored by Tripadvisor

Hey,

Why are we being ignored by Tripadvisor regarding a suspicious and malicious review. The drop down menu on the email response is pointless. Our business is being damaged by none response. Can someone help me try and contact them pls.

Edited: 11 May 2014, 14:41
Vancouver, Canada
Level Contributor
12,039 posts
71 reviews
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1. Re: Being ignored by Tripadvisor

Hi James,

Welcome to the forums.

There are two ways to report reviews; one way is members reporting on the listing page and another is for Owners via their Management Center. For matters pertaining to your business, please post on the Owner's Forum. Here's more information about how to access it:

tripadvisor.ca/ShowTopic-g1-i12105-k5056048-…

Regards,

L4

Watford, United...
Level Contributor
15 posts
269 reviews
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2. Re: Being ignored by Tripadvisor

Also James, respond to the review saying very politely that you would like the reviewer to contact you directly and that you believe the review to malicious/untrue and have reported it to tripadvisor as such. I have seen this response by other owners/managers, a reader can pretty quickly read they other reviews left and make a decision themselves. When tripadvisor do remove the review they will also remove your response so is no harm in responding.

Vancouver, Canada
Level Contributor
12,039 posts
71 reviews
Save Reply
3. Re: Being ignored by Tripadvisor

Management Responses need to follow the Management Response guidelines or they are subject to either not being published to the site or being removed. You do need to be cautious about what is said in a MR.

https://www.tripadvisorsupport.com/hc/en-us/…

Regards,

L4

Vancouver, Canada
Destination Expert
for Vancouver
Level Contributor
58,407 posts
64 reviews
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4. Re: Being ignored by Tripadvisor

James, open that blue link in post 1 by Lucky and read everything. Including opening the blue print links within the article by TA_Dan. If you are not a registered owner, start with that. If you are a registered owner, go to the Owners' Forum to ask your question. Lucky has given you the goods with that link, then get informed so you can manage your listing well.

5. Re: Being ignored by Tripadvisor

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Removed on: 13 May 2015, 06:17