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Trip Advisor have incorrectly named a restaurant I reviewed

Sydney
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2 posts
179 reviews
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Trip Advisor have incorrectly named a restaurant I reviewed

I very recently wrote a review (Just Awful) of The Coffee Club, Penrith Plaza (not to be confused with the Nepean Coffee Club Penrith which I wrote later - Fantastic). Whilst the Penrith Plaza listing didn't come up, Trip Advisor let me "name" the place and submit the review. Now I see they have posted this under Gloria Jeans Coffees Penrith Plaza, which is wrong. I have searched and search and am unable to find a way to do this. How can this be fixed??? Regards PLCSydney

Calgary, Canada
Destination Expert
for Calgary
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25,903 posts
86 reviews
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1. Re: Trip Advisor have incorrectly named a restaurant I reviewed

Before I respond to your posting, I want to point out that I don't work for TripAdvisor. As with all Destination Experts, I'm a TA member like you who volunteers to help fellow members with their questions.

Let me suggest the following steps.

1. Save a copy of your review if you haven't already done so.

2. Ask TA to remove the review that's on the wrong listing:

www.tripadvisor.com/UserReviewSupport > select "Remove my review"

3. Submit the correct information for Coffee Club in Penrith again, but this time don't submit the review:

www.tripadvisor.com/ReviewIt

4. After you see that the correct listing on TA exists, resubmit your review under that listing. Note that TA may not inform you when the listing goes up on the site; your best bet is to search for it periodically.

Yes, it's a pain, it would be better if they just got it right the first time, but since they mucked it up, best to take no chances.

Edited: 15 May 2014, 01:42
Sydney
Level Contributor
2 posts
179 reviews
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2. Re: Trip Advisor have incorrectly named a restaurant I reviewed

Many thanks, and yes, seems to be a very painful way around their ..............

Vancouver, Canada
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12,039 posts
71 reviews
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3. Re: Trip Advisor have incorrectly named a restaurant I reviewed

I'd also include a link to a website that shows the correct location. I had a look for it and clicked on several links that kept taking me back to the wrong business. So, any extra information will help to get it correctly listed.

Regards,

L4

Edited: 15 May 2014, 03:24
4. Re: Trip Advisor have incorrectly named a restaurant I reviewed

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Removed on: 16 May 2015, 07:16