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TripAdvisor is a 3rd Party Nightmare!

Mid Florida, Florida
3 posts
1 review
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TripAdvisor is a 3rd Party Nightmare!

First, of course, this post may be removed or not published…but I'll take the chance. We are older, experienced European travelers (from US) with a lot of vacation rentals under our belt. For the first time last month we used TA for a rental in Nice, France. We booked through their purchased-last-year affiliate, HolidayLettings (UK). Perhaps some of you are familiar with TA's massive acquisition of just about any travel booking site they can get their hand on --- so be aware that regardless of the name of a website you may still be dealing with TA.

The first of the problems surfaced when all of TA's websites (except HolidayLettings) did not show our paid, confirmed booking dates for the property - but continued to show the time slots as "available" on the owner's calendar. That took several emails - with slow, unconcerned and lackluster responses from TA to clear up. Next, TA issued invoices that included a refundable security deposit and charged our payments through PayPal --but, incorrectly -- not through our existing PayPal account! This later caused currency conversion problems (fees) with PayPal. And, finally, the legal trustee of our funds, TripAdvisor, mishandled the refund of the security deposit and would not even respond to multiple emails until we included their "legal" email (found in the very fine print of some terms and conditions). They had "forwarded" the security deposit to the owner - for the first time in the owner's dealing with them! Fortunately, both the rental and owner were delightful. We certainly won't use TripAdvisor again and will in the future - as in the past - deal only directly with the owners of a property.

Woking, United...
Level Contributor
6,723 posts
34 reviews
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1. Re: TripAdvisor is a 3rd Party Nightmare!

It might be an idea to post this on the HUMTAB Forum as that is for this purpose - this forum (Support) is for help and advice on using the website itself and it's features.

Hopefully TA Staff will see this and move it across.

Mid Florida, Florida
3 posts
1 review
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2. Re: TripAdvisor is a 3rd Party Nightmare!

You are, obviously, well versed in TA's Forums...maybe staff? In a quick look I see no HUMTAB forum. Perhaps it, like many things with TA is selectively "hidden" because it may contain criticism?

At any rate I'm not sure I agree with you that the subject matter is not appropriate for "help and advice" on using the website. The overall message is, of course, DON'T.

Leeds, United...
Destination Expert
for Leeds, Bradford
Level Contributor
22,298 posts
340 reviews
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3. Re: TripAdvisor is a 3rd Party Nightmare!

No one here is a member of Trip Advisor staff unless their username is prefixed by TA_ - we are all just regular members like yourself. The HUMTAB forum is an acronym, it stands for Help Us Make Trip Advisor Better and there is a link to it below.

tripadvisor.co.uk/ShowForum-g1-i12104-Help_u…

Tucson Arizona
Level Contributor
2,079 posts
709 reviews
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4. Re: TripAdvisor is a 3rd Party Nightmare!

HUMTAB is short for " Help us make TripAdvisor Better". That is the full name of that forum, and if you post your comment there, it will be responded to.

5. Re: TripAdvisor is a 3rd Party Nightmare!

-:- Message from TripAdvisor staff -:-

This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 19 June 2015, 06:17