In March I posted a review of a pub in Gosforth, Newcastle where I had exceptionally bad service.
Other people were also bemoaning the service and when I looked in May there were 8 bad reviews since November. Then overnight all those reviews disappeared, including mine.
Since then 2 further reviews have disappeared. Each time they are one star or two star reviews. The result is that the Tripadvisor review for this pub appears much better than it deserves to be.
What I'm asking is, does Tripadvisor monitor misuse of the owner complaint system, as is happening here? Is there any way that Tripadvisor can rectify the situation and return the reviews?