Is there no way we can get some sort of review of booking agencies! Last year I booked some of our holiday hotels with Agoda, and would very much have liked to give them an excellent rating for how they handled our booking I Chiang Mai.
This year we booked our accommodation in Dubrovnik with Expedia and would like to warn other unwary travellers against the fact that I received a confirmation from them assuring me that our hotel was paid in full (including taxes) only to find that no payment had been made to the hotel and we were required to pay the hotel directly and a tourist tax was levied (quite legitimately by the hotel) on top of the rate confirmed by Expedia! It was embarrassing, aggravating and lucky that we had the means by which we could meet the accommodation bill on checkout. I will never use Expedia again!