I noticed when browsing yesterday that Hotel listing now have a new Q&A tab at the top of the page which takes you to a section near the very bottom of the listing
e,g.http://www.tripadvisor.co.uk/Hotel_Review-g186299-d2163952-Reviews-Premier_Inn_Southampton_West_Quay-Southampton_Hampshire_England.html where according to the blurb.
>> Here’s what questions travellers have asked, with answers from representatives of Premier Inn Southampton West Quay and other travellers.
Except that no one had provided an answer to the only question in eight days before I stumbled upon it by accident.
How is this supposed to work?
Presumably an email notification should be sent to the Hotel management but in this case no one has responded. Have hoteliers been told about this new TA service and to expect questions?
What if the property has no registered owner?
How are 'travellers' expected to find and respond to these questions?
Effectively TA is creating thousands of mini-forums, 1 per hotel that are not part of the normal forum system so questions wont be seen by the forum regulars. I certainly have no intent to revisit the listings of all the hotels that I have reviewed or for the hotels in my area to see whether they have questions that I could possibly answer
What protection against abuse is there in the system?
Inevitably some owners will use friends to post negative questions against competitors (Has the rat infestation been solved yet?) and provide positive responses to planted questions on their own properties. Some users who have problems getting reviews accepted will use the Q&A method instead.