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trouble answering questions or reponses to reviews

CT.
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6 posts
41 reviews
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trouble answering questions or reponses to reviews

I saw a question posted to me on my last review and I entered my answer in the answer box and it did not take or allow me to send it. How do you do this? Your site gives no indication as to how. Also my last review had a response from someone that was in major error. I tried to correct him but could not send it anywhere. How did these people post their response? Why can't I respond? Not user friendly. Please advise.

West Grey, Ontario
Destination Expert
for Toronto
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79,041 posts
99 reviews
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1. Re: trouble answering questions or reponses to reviews

Hi Larrs56;

This forum, like all the forums on TripAdvisor, is primarily peer-to-peer assistance.

I just looked at your last review...

tripadvisor.ca/ShowUserReviews-g29750-d41058…

there is no response posted to it.

Can you please clarify...

Where are you seeing these questions / comments.

Best Regards

CT.
Level Contributor
6 posts
41 reviews
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2. Re: trouble answering questions or reponses to reviews

You emailed me this morning. This is what you sent to me (including the question asked):

Larrs56, can you answer this?

Because you recently reviewed Borgata Hotel Casino & Spa, we thought you might be able to answer a traveler's question about it. Can you help?

Gregg F

close to broadwalk, walking distance!

Where it says ANSWER, I clicked on it to answer it and typed in my answer. There was no place to post it or send it.

CT.
Level Contributor
6 posts
41 reviews
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3. Re: trouble answering questions or reponses to reviews

Also this was a message sent to me thru Tripadvisor about my 4th of July trip to Borgata.

A question regarding your review of Borgata Hotel Casino & Spa

Regarding: Atlantic City: Borgata Hotel Casino & Spa: One of the best 4th of July's ever

From: popejlohn007

How were the fireworks so fantastic when the entire town cancelled their shows because of the storm????????

He was very wrong and I could not reply to him. I got to the page to reply and send message but it gives me an error message. I would love to let him know this response:

Well if you had been there or on Borgata's email as well as all the NY or NJ news they had rescheduled the fireworks from the 4th to the 6th. We were there all weekend. I guess if you saw all of the bumper to bumper traffic leaving the Boardwalk area you would of known that there had to be at least 100,000 people that had heard when the fireworks were going off. In 3 locations, Borgata, Caesars & Resorts. But thanks for making it seem like I was not telling the truth. I also have pictures of the fireworks if you still don't believe it.

I did not appreciate that somebody thought I was lying just because they were not in the know. It also indicates that Tripadvisor is not accurate. I really would like to know how to contact this guy. What do I need to do to give him my response? Larry

Washington State
Destination Expert
for Yosemite National Park
Level Contributor
66,735 posts
114 reviews
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4. Re: trouble answering questions or reponses to reviews

Hi Larrs56

This is a forum. We are members just like you. We are not staff.

It appears someone sent you a Private Message. You can reply if you click 'send' under the private message box.

My guess is that the 'someone has a question' means that there is a question on the travel forum about the destination. Go to that forum page to participate in conversations.

>>It also indicates that TripAdvisor is not accurate.<<

Conversations among members are not part of TripAdvisor's accuracy.

CT.
Level Contributor
6 posts
41 reviews
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5. Re: trouble answering questions or reponses to reviews

I did exactly what you indicated and my message would not go. Let me ask you this, how does another member send a private message to me or me to them? I tried clicking on that persons member name but once again the message would not go. I also went to the forum page and could not find the message that was sent to me. What good are all these things if you can't even defend yourself? Or respond to people who ask intelligent questions to you personally? I just need to know where to go to do the responses.

Washington State
Destination Expert
for Yosemite National Park
Level Contributor
66,735 posts
114 reviews
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6. Re: trouble answering questions or reponses to reviews

Hi again

>>how does another member send a private message to me or me to them?<<

I just sent you a Private Message. Can you get it? It's not necessarily on the forum page. You should be able to access your messages from any TA page.

I did it by clicking your avatar, then selecting Send Message from the choices on the left. I filled in the topic box and then typed a message in the larger box. Then I clicked the green "send message" button.

Another idea that others have suggested is to log out of TripAdvisor and then to log back in. Another idea is the clear your cookies.

Note that my suggestions are specific to a full computer. If you're using a tablet or mobile device with the mobile app, suggestions will need to be different. What system are you using? What browser?

We can just offer suggestions. If you have ample time, contact TripAdvisor_Staff via the Help Center. Either click the blue hyperlink at the bottom of any TA page or select Help Center from the More dropdown menu at the top. It's possible that there is a bug of some type in your membership. TA_Staff would be the only ones to see that, and TA_Engineers are the only ones to fix that.

Perhaps a TA_Staff member will see your issue here on the Support Forum, but I wouldn't count on it. The Help Center is a more reliable way to contact them.

Good luck! This issue does need to be resolved, and I wish I could wave a magic wand and fix it.

CT.
Level Contributor
6 posts
41 reviews
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7. Re: trouble answering questions or reponses to reviews

I got it but can't respond to it. This is what I get when I click on send:

Sorry, an unexpected error has occurred. Please try again in a moment.: Missing userid (500)

Chester, United...
Level Contributor
61,443 posts
72 reviews
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8. Re: trouble answering questions or reponses to reviews

That sometimes happens

I suggest you check your "Sent Box" as very often the message went anyway

Washington State
Destination Expert
for Yosemite National Park
Level Contributor
66,735 posts
114 reviews
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9. Re: trouble answering questions or reponses to reviews

I did not get the reply you tried to send.

This sounds like a technical issue for TA_Staff.

www.TripAdvisor.com/GeneralSupport

-> Forums, Private Messages, and Traveler Articles

-> Trouble sending or receiving Private Messages

Calgary, Canada
Destination Expert
for Calgary
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26,621 posts
87 reviews
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10. Re: trouble answering questions or reponses to reviews

The message Larrs56 describes in reply #2 sounds like it comes through the new Question and Answer feature for hotels described on this other Support forum thread:

tripadvisor.ca/…59967133

There is also a Help Center entry about it:

https://www.tripadvisorsupport.com/hc/en-us/…

It may be that there is a problem with this new feature, hard to say for sure since Larrs56 also has a problem with the Private Message that was sent to him.