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potential password scam

Perth, Australia
Level Contributor
2 posts
31 reviews
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potential password scam


Over the last couple of days I received two emails which appeared to come from Tripadvisor. The sender showed as 'donotreply@tripadvisor.com

The first email asked me to click on a link to change my password (which I did not do). The second email said that my password had been changed and that if it was not me who changed it, then I should click on a link (which I did not do). I have logged on today using my current(Old) password, so it's clear that it hasn't been changed.

I am assuming this is a scam and if it is then you might like to warn people about it?

I have copied both emails below


Hi aussie127,

Your password for this TripAdvisor account has recently been changed. If you made this change, we're all set. You don't need to reply to this message.

If you did not make this change, please visit our Help Centre.

Thanks and happy travels,

The TripAdvisor Support Team


Hello [my correct email address appeared here]

Please click on the link below within 24 hours to reset your TripAdvisor password. If the link does not work, please copy and paste the entire link into a web browser.


Once you reset your password, you will be signed in and able to enter the member-only area you tried to access.

If you have any problems with this link, please visit the TripAdvisor Help Center for more information.

Happy travels,

The TripAdvisor Support Team


Vancouver, Canada
Destination Expert
for Vancouver
Level Contributor
54,802 posts
60 reviews
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1. Re: potential password scam


You may not have signed in to TA for a while. As long as you don't sign in you can browse the website to your heart's delight. But the minute you want to post on a forum, or submit a review or do any other action on TA, you must sign in.

There was a security breach in the USA some months ago that was fairly serious causing many companies to ask their clients to reset their password. I had to do it when I attempted to access my account. Normally I am always signed in, so escaped the request until I tried to go into my account. I reset my password and carried on. But within an hour, I set the new password back to the one I always use (and can remember!)

Padua, Italy
Level Contributor
21,443 posts
57 reviews
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2. Re: potential password scam

Hello Aussie. To confirm what Mufti wrote, I invite you to read this link https://www.tripadvisorsupport.com/hc/en-gb/…

3. Re: potential password scam

-:- Message from TripAdvisor staff -:-

This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 19 August 2015, 06:17