I just had a review rejected because I faulted Motel 6 North DFW Airport for the free airport shuttle service it contracts for. I recently had a repair of a torn right quadriceps tendon. I was cleared by my orthopedist to take the trip but must use a walker or wheelchair and must keep weight off the leg. This trip to my daughter's wedding had been planned months before my injury. My leg is currently in a brace with extremely limited ability to flex it.
I had my son check with the motel to see if the shuttle could handle a person in my condition and was told that the service was provided using a van. We figured that, if I could sit in the front seat, I would be okay. Unfortunately, the van driver, whose command of the English language was extremely poor, just shoved my leg in and there was not enough room until I yelled at him to move the seat back. The experience was extremely painful to say the least.
In rejecting my review, Trip Advisor stated that they don't accept reviews of multi-day tours, tour guides, travel agencies, on line booking sites, retail stores, multi-year cruise tours, or airlines. This review had nothing to do with any of these. It had to do with a service provided by the motel thru contract. It seems to me that the review was just given a cursory glance before being rejected and would have been of interest to certain handicapped travelers.