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No responses from Tripadvisor support

Liverpool, United...
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11 posts
29 reviews
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No responses from Tripadvisor support

I tried asking a question several weeks ago of Tripadvisor support about a flaw/bug in the system that keeps on showing my Facebook profile picture (having followed all of the online instructions which failed to work.) Nobody responded, so I then sent an email asking to close my account as I don't want my Facebook linked, and again, nobody is responding.

What can I do to close my account? Is there another way of contacting them?

Kent, United Kingdom
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7,453 posts
102 reviews
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1. Re: No responses from Tripadvisor support

is the apple ? strawberry ? picture your facebook profile

that is what I am seeing

Liverpool, United...
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11 posts
29 reviews
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2. Re: No responses from Tripadvisor support

No, it is in a different part of my profile. If you click on my profile it brings up my Facebook photo.

Kent, United Kingdom
Level Contributor
7,453 posts
102 reviews
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3. Re: No responses from Tripadvisor support

a tiny family picture ?

Liverpool, United...
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11 posts
29 reviews
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4. Re: No responses from Tripadvisor support

yep. I don't want it here. I don't want them linked. I followed all the instructions and it's still there. So I want to close my account. But since there was no response to my first email about the picture, I doubt anybody will look at my latest request to close the account.

Cabarete, Dominican...
Destination Expert
for Cabarete
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40,254 posts
242 reviews
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5. Re: No responses from Tripadvisor support

You must have done something wrong. My accounts are disconnected and I don't see my FB photo. I hope you know that even when connected, only your FB friends and yourself will see it. If you don't want your accounts links, you can delink them on this page:

https://www.tripadvisor.com/Settings-cpf

To make sure that sticks, you also need to adjust your FB settings to get rid of instant personalization. Go to FB, and click on the down arrow on the top right, choose Settings.

Next page, click on App on the left column. Select Instant Personalization in the center of the page, and disable it or uncheck Tripadvisor if you want FB to continue doing with other websites.

To close your Tripadvisor account, follow the instructions on this page: https://www.tripadvisorsupport.com/hc/en-us/…

Allow 5-10 business days.

Silvia

Leeds, United...
Destination Expert
for Leeds, Bradford
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17,554 posts
280 reviews
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6. Re: No responses from Tripadvisor support

" I hope you know that even when connected, only your FB friends and yourself will see it."

___

I can see it when I click on Anne's profile and I'm not connected to her in any way.

Sherbrooke, Canada
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38,738 posts
808 reviews
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7. Re: No responses from Tripadvisor support

I don't see any family photo on his profile.

Cabarete, Dominican...
Destination Expert
for Cabarete
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40,254 posts
242 reviews
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8. Re: No responses from Tripadvisor support

"I can see it when I click on Anne's profile and I'm not connected to her in any way."

You're right and that's not the way is supposed to be. It looks like a new bug we need to report.

Silvia

Edited: 04 September 2014, 15:29
Leeds, United...
Destination Expert
for Leeds, Bradford
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17,554 posts
280 reviews
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9. Re: No responses from Tripadvisor support

I can see it on Anne's 'tile' page and on the reviews page Jean-Pierre.

Cabarete, Dominican...
Destination Expert
for Cabarete
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40,254 posts
242 reviews
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10. Re: No responses from Tripadvisor support

It's very tine and no way to enlarge it. I see people but can't make their faces.