I made a reservation through Tripadvisor, which routed it to booking.com for a hotel in Madrid Spain several months ago. I reserved it but did not pay at the time. Two weeks before we are due to arrive, I got an email from booking.com asking me to initiate a chat for important information regarding my stay. The chat operator says:
"Looks like the card issuing bank is declining the transaction for unspecified reasons. The response doesn't necessarily indicate that there is a problem with the card; however, it does indicate that the bank won't approve this transaction. In order to secure your reservation i will have to send you a new invoice with a new payment details."
I got the invoice in my email. It says:
We are sorry for any inconvenience this may have caused and looking forward to doing business with you in the future.
Please don't try to pay using your credit card again , just go to your bank and send a wire transfer to our account below , also you can do it from home if you have access to internet banking :
Account Name: Abraham Pablo Quiroz Lara
Bank Name: Banamex
Account Number : 8410463
Address: 7441 PLAZA HOLLYWOOD CANCUN QUINTANA ROO, MEXICO
Transfer money to a bank account in Mexico? You've got to be kidding me. My first thought is to cancel my reservation and never use booking.com again. Anyone seen this before?