Having finished college, my son is backpacking around Italy. He decided ,at my suggestion, to book into a good quality, city centre hotel in Rome for four nights. ( he had saved some money doing a summer job). I looked at lastminute.com mystery hotels for Rome and went with one that promised four star standards close to city. I booked and then received the name of the hotel. I went to the reviews and found that the hotel in question, Rouge et Noir, is miles from the city, ‘in the sticks’, to quote one review. It is ‘well out of town’, says another.’ The location is not central, ’ goes another. ‘Stay away’, ‘avoid’ etc. Even the more positive reviews mentioned the distance from the city centre. Several reviewers also mentioned mould and allergic reactions to it. I rang the hotel when I saw this problem and was informed that I would have to cancel through lastminute.com. I emailed them and got a reply two days later looking for more info. In the meantime, I rang the lastminute.com helpline. At my first attempt, the office was closed, it being 9pm. The next day I got through to an extremely sympathetic operator who assured me the problem would be addressed urgently. The next day, another operator contacted me to say that indeed the problem would be addressed and they would be in touch. ( I have just received a call from lastminute.com to say there will be no refund). I now have a choice. Do I suggest to my son, who is asthmatic, stay in a mouldy hotel, miles from the city centre and make the most of it or do I tell him cut his losses and look elsewhere? I am surprised that lastminute.com are party to advertising that is at the very least misleading. I would be very reluctant to use the company again, the quality of the support staff notwithstanding. I decided to post this message on each forum that I have used in the past few years so that my TA friends can be aware of the problem.